Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certification
Timeline
Generic

Pearce C. Bartlett

Downingtown,PA

Summary

Results-driven Service Manager known for exceptional productivity and efficient task completion. Specialize in customer relationship management, operational leadership, and process optimization to enhance service delivery. Excel in communication, problem-solving, and team collaboration, ensuring smooth operations and high customer satisfaction levels.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Service Manager

Green Lawn Fertilizing
West Chester, PA
02.2021 - Current
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Negotiated contracts with vendors and service providers, securing favorable terms.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Oversaw financial management, budget management, accounting and payroll activities.

COVID-19 Contact Tracer

Villanova University
Villanova, PA
11.2020 - 04.2021
  • Responded quickly to inquiries from community members about potential exposures or symptoms associated with COVID-19.
  • Conducted interviews with individuals who tested positive for COVID-19 to determine the scope of exposure and risk factors.
  • Assessed the needs of those exposed to COVID-19 and connected them with appropriate resources.

Foreman

Dale Bartlett Complete Landscaping
Havertown, Pennsylvania
01.2013 - 01.2021
  • Dedicated to helping with family-owned landscaping business
  • Provided guidance, direction, and technical assistance to crew members.
  • Assisted with opening, organizing, scheduling and delegating work among the crew
  • Experience with operating heavy machinery within a crew atmosphere

Self Employed

Bartlett Bros Fire Wood
West Chester, Pennsylvania
01.2013 - 01.2020
  • Responsible for splitting and firewood distribution
  • Organized and scheduled deliveries
  • Focused on customer communication and satisfaction
  • Managed inventory and supplies to ensure materials were available when needed.

Education

Bachelors of Science (B.S.) - Sociology

The Catholic University of America
Washington, District of Columbia
01.2020

High School Diploma -

Salesianum High School
Wilmington, Delaware
01.2016

Skills

  • Team leadership
  • Customer relationship management
  • Operational strategy
  • Budget management
  • Problem solving
  • Goal setting
  • Multitasking and organization
  • Team collaboration and leadership

Volunteer Experience

  • West Virginia Appalachian Service Project
  • Bible camp for young children
  • Visiting children and homeless in Camden New Jersey
  • Little Sisters of the Poor clothing drive
  • Martin Luther King Jr. Day of service

Certification

  • Pennsylvania State Pesticide License Category 6, 7 and 16
  • OSHA 10
  • CPR Certified
  • Josh Hopkins University, Covid19 Contact Tracer

Timeline

Service Manager

Green Lawn Fertilizing
02.2021 - Current

COVID-19 Contact Tracer

Villanova University
11.2020 - 04.2021

Foreman

Dale Bartlett Complete Landscaping
01.2013 - 01.2021

Self Employed

Bartlett Bros Fire Wood
01.2013 - 01.2020

Bachelors of Science (B.S.) - Sociology

The Catholic University of America

High School Diploma -

Salesianum High School

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