Pearl Lopez
El Paso,TX
Summary
Dynamic operations manager with a proven track record at El Super Market, excelling in employee training and inventory management. Adept at fostering team leadership and enhancing customer service, I thrive in fast-paced environments, consistently achieving performance improvements and operational efficiency. Passionate about driving results and creating a positive workplace culture.
Overview
9
9
years of professional experience
Work History
Assistant Manager
PPL
El Paso, TX
09.2022 - Current
- Recruited and trained new employees to meet job requirements.
- Maintained up-to-date knowledge of company products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed inventory and supplies to ensure materials were available when needed.
Operations Manager
El Super Market
El Paso, Texas
03.2019 - 08.2022
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Tracked and replenished inventory to maintain par levels.
- Created detailed reports on the performance of individual departments within operations.
- Collaborated with team leaders on quality audits.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Enforced federal, state, local and company rules for safety and operations.
- Operated equipment and machinery according to safety guidelines.
Customer Service Cashier
Foodking
El Paso, TX
01.2016 - 03.2019
- Checked personal identifications during alcohol and tobacco sales.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Greeted customers and provided friendly customer service.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Balanced cash drawers at the end of each shift.
- Assisted customers with locating merchandise within the store.
Education
GED -
Ysleta Community Learning Center
El Paso, TX12-2022
Skills
- Employee training
- Inventory management
- Customer service
- Team leadership
- Multitasking and organization
Languages
English
Full Professional
Spanish
Professional
Timeline
Assistant Manager
PPL
09.2022 - Current
Operations Manager
El Super Market
03.2019 - 08.2022
Customer Service Cashier
Foodking
01.2016 - 03.2019
GED -
Ysleta Community Learning Center