Pedro Alvarado
Bradenton,FL
Summary
Dynamic Department Supervisor with a proven track record at Lowe’s, excelling in customer service and team leadership. Skilled in problem resolution and relationship building, I successfully enhanced customer satisfaction and operational efficiency. Committed to fostering a positive work environment while coaching staff to achieve departmental goals and maintain high standards of service.
Overview
23
23
years of professional experience
Work History
Department Supervisor
Lowe’s
Bradenton, FL
10.2020 - Current
- Managed customer inquiries with urgency, fostering strong relationships and promoting customer retention.
- Collaborated with management to develop initiatives aimed at increasing departmental efficiency.
- Analyzed sales data to identify trends, adjusting strategies to meet department goals.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
- Managed inventory levels, coordinating restocking to maintain optimal product availability.
- Trained team members on product knowledge and customer service best practices.
Delivery Driver
Haynes Brothers Lumber
Murfreesboro, TN
02.2017 - 06.2020
- Operated delivery vehicles to transport lumber and materials efficiently.
- Ensured adherence to safety protocols during loading and unloading processes.
- Coordinated with warehouse staff to optimize delivery schedules and routes.
- Maintained accurate logs of deliveries and vehicle maintenance records.
Department Supervisor
Home Depot
Smyrna, TN
03.2003 - 04.2017
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
Education
High School Diploma -
Coronado Hohh School
El Paso, TX05.1995
Skills
Customer service
Problem resolution
Workplace safety
Problem-solving
Customer relations
Time management
Leadership skills
Staff supervision
Interactive communication skills
Decisiveness
Leadership
Customer engagement
Coaching and mentoring
Work planning and organization
Relationship building and management
Languages
Spanish
Native or Bilingual
Timeline
Department Supervisor
Lowe’s
10.2020 - Current
Delivery Driver
Haynes Brothers Lumber
02.2017 - 06.2020
Department Supervisor
Home Depot
03.2003 - 04.2017
High School Diploma -
Coronado Hohh School