Peggy Lisle
Customer Service Associate
Lemoore,CA
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
16
16
years of professional experience
Work History
Customer Service Associate
EcoWater of Central CA
10.2023 - 01.2025
- Handled billing and payment issues by following guidelines and resolving disputes.
- Addressed client inquiries and updated database information.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills
Business Office Associate
CarMax
11.2018 - 12.2022
- Reviewed vehicle titles and sale documents to ensure accuracy.
- Responded to inquiries from callers seeking information.
- Supported auction purchases and cash management.
- Completed opening and closing functions to meet operational needs.
Student Aide II
State Center Community College District
03.2016 - 12.2018
- Supported the Webroom to students to enable positive learning outcomes by assisting in enrollment and scheduling of classes.
- Greeted incoming visitors, answered questions, and directed individuals to office locations.
- Organized and maintained filing system to keep documentation easily accessible to fulfill requests for information.
Customer Service Advocate
Cigna HealthCare
10.2008 - 05.2015
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
Education
Certificate - Office Assistant
12.1999
GED -
12.1998
Skills
- Cash Management
- Process Transactions
- Work Task Prioritization
- Team Leadership
- Customer Satisfaction
- Audit
Timeline
Customer Service Associate - EcoWater of Central CA
10.2023 - 01.2025
Business Office Associate - CarMax
11.2018 - 12.2022
Student Aide II - State Center Community College District
03.2016 - 12.2018
Customer Service Advocate - Cigna HealthCare
10.2008 - 05.2015
Fresno Adult School - GED,
Fresno City College - Certificate, Office Assistant
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