Penny Vickers
Ogden,IL
Summary
Adaptable administrative assistant with a strong background in records management, billing support, and office administration. Trusted for accuracy, time management, and cross-functional teamwork. Ready to support smooth operations and deliver dependable service to staff and clients.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Sunrise FS
Urbana, il
07.2012 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed calendars, appointments, and meeting logistics for Sunrise FS leadership.
- Organized client files, records, and confidential documents in Sunrise FS systems.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Coordinated reports, filing, and follow-up tasks across Sunrise FS departments.
- Tracked office supplies, placed orders, and maintained storage areas at Sunrise FS.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Answered phone calls, greeted visitors, and directed inquiries for Sunrise FS teams.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed incoming calls by directing them to the appropriate department or personnel. and directed callers to the appropriate department or employee.
- Facilitated communication between different departments within the organization.
- Compiled data from various sources into organized reports for management review, enhancing decision-making processes.
- Processed invoices for payment using accounting software applications.
- Prepared invoices, purchase requests, and basic billing documents for Sunrise FS.
- Drove customer feedback to deliver information to management for corrective action.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Executed projects on time and within budget by resolving complex issues for senior leadership.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Developed and maintained filing systems for confidential documents and records.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Updated contact lists regularly when changes occurred in employee status or contact information.
- Directed customer inquiries to appropriate department personnel.
- Coordinated with vendors for product shipment logistics and quality control, supporting revenue growth.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
Education
High School Diploma -
St Joseph Ogden High School
St Joseph Il06-1984
Skills
- Office administration
- Calendar management
- Records management
- Database entry
- Invoice processing
- Filing and data archiving
- Data entry documentation
- Supply ordering
- Check processing
- Purchase orders organization
- Microsoft Excel
- Clerical support
- Mail handling
- Mail distribution
- Quality assurance
- Operational processes
- Attention to detail
- Problem solving
- Time management
- Team leadership
- Cross functional teamwork
- Team collaboration
- Customer service
- Client relations
- Customer relations
- Professional communication
- Effective communication
- Verbal communication
- Critical thinking
- Dedicated team player
- Business administration
- Computer proficiency
- Attention to detail
- Verbal communication
- Customer relations
- Mail handling
Timeline
Administrative Assistant
Sunrise FS
07.2012 - Current
High School Diploma -
St Joseph Ogden High School