PERCELL KNIGHT
Jacksonville,NC
Summary
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Miller Motte University
Jacksonville, NC
04.2023 - 09.2024
- Registered new patients into practice management software program accurately entering demographic information.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Incorporated outside records into charts and EHR.
- Handled general office duties to support administrative staff during peak hours.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Supported administrative staff by processing payments.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Prepared treatment rooms for patient examinations.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Instructor Supervisor
Afloat Training Group
Norfolk, VA
03.2015 - 12.2019
- Supervised instructors in the delivery of educational programs and services.
- Performed administrative tasks associated with the supervision of instructors such as scheduling meetings, preparing correspondence.
- Implemented policies, procedures and programs to carry out educational standards and goals.
- Established objectives for lessons, modules, and projects.
- Conducted regular meetings with instructors to review program goals and objectives.
- Collaborated with management to develop strategies for improving instructional quality and effectiveness.
- Implemented instructional materials and curriculum to meet specific program needs.
- Coordinated and facilitated training, encouraging group participation and ownership.
- Researched best practices related to instruction delivery and implementation of new technologies in the classroom setting.
- Employed variety of teaching styles to respond to needs of diverse learners.
- Recorded daily attendance to maintain accurate and complete records.
- Facilitated professional development opportunities for instructors.
- Evaluated instructor performance, providing constructive criticism when necessary.
- Used electronic equipment and materials to develop and orientate technical skills.
- Participated in continuous learning on diversity, inclusion and racial equity to reduce learning barriers.
- Planned instruction to achieve objectives based upon student needs and established curriculum.
- Kept classroom neat and orderly to reduce safety impediments.
- Upheld cleaning protocols to maintain safe environment.
- Prepared instruction through lesson plans to address student's assessed needs, goals and objectives.
Education
Graduate Certificate -
Miller Motte University
Jacksonville, NC09-2024
High School Diploma -
Jacksonville Senior High
Jacksonville, NC07-1998
Some College (No Degree) - Business Administration
Elizabeth City State University
Elizabeth City, NCSkills
- Check-in coordination
- Phlebotomy
- Patient-focused care
- Intake control
- Medical office administration
- Equipment sterilization
- Insurance authorizations
- Restocking lab supplies
- Appointment setting
- Insurance verification
- Customer service
- Vital sign monitors
- Medical records management
- Patient assessments
- Insurance claims
- Medical terminologies
- Patient relations
- Vital signs monitoring
- Complex Problem-solving
- EMR / EHR
- Medical terminology in English
- Electrocardiography (EKG)
Timeline
Medical Assistant
Miller Motte University
04.2023 - 09.2024
Instructor Supervisor
Afloat Training Group
03.2015 - 12.2019
Graduate Certificate -
Miller Motte University
High School Diploma -
Jacksonville Senior High
Some College (No Degree) - Business Administration
Elizabeth City State University
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