Percy Rivera

Managed overall operations of the bakery, overseeing monitoring inventory, purchasing equipment and supplies.
Identified the clients needs, inquiries.


Delegated tasks trained and schedule all the staff.

Create new campaigns according the event celebration.
Ensured quality customer service and compliance with all food and beverage regulations.


Directed and budgeted the events for customer needs.

Managed and handled all communication with customers requirements and issues.


• Responded to customer calls swiftly to resolve issues and answer questions.
• Maintained high standards of customer service by building relationships with clients.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Greeted customers entering store and responded promptly to customer needs.
• Performed shift change tasks each day to keep store neat and running smoothly.

• Greeted customers promptly and took orders to keep flow of traffic moving.
• Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.