Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Allina Health
06.2023 - Current
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Streamlined call center processes for improved efficiency and reduced wait times.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Intern
Agape, Child Development Center
06.2022 - 08.2022
Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Intern
Catholic Charities Child development Center
06.2021 - 08.2021
Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
Supported teacher evaluations by gathering data on student progress through formative assessments.
Facilitated smooth transitions between activities by providing clear instructions and maintaining routines.
Responded to student needs and questions promptly.
Education
College prep -
Delasalle High School
Minneapolis, MN
05.2024
Skills
Organized
Good problem-solving
Attention to detail
Community building
Flexible
Time management
Punctual
Good communicator
Customer Service
Positive Attitude
Fast Learner
Volunteer Experience
Workabilities, 09/01/22-05/01/22, Helping people with disabilities play games, interact with people also creating crafts and celebrating holidays with them.
Hammer Family, 09/01/22 Helping people with disabilities throw a block party for going back to school and to help them get school supplies they may need while also playing fun games and enjoying that food.
Mission Trip, 06/06/22-06/12/22, Went to Chicago with my school to see how the community was handing issues there with homelessness and food insecurity. We spent 15 impactful hours assisting at a food pantry, serving meals at a homeless shelter, and distributing hygiene kits. While learning about these different social economic issues in that area to create a solution how we can solve and to bring that back to our own community at Delasalle High School.
Feed My Starving Children, 2020-2024, Packing meals for families across the world who do not have access to food to provide for themselves or others.
Open Arms, 2022-Current, Preparing meals for the communities all over Minneapolis and St. Paul. People who may not be able to access or cook meals get fresh frozen meals delivered to their door monthly.
Global Advantage Trip, 06/04/2023-06/14/2023, Went to Italy for a culture and art experience but we dedicated a day to assisting Italian children in learning English.
Summer Cleanup with the Sisters of Visitation, 2017- 2024, has become an annual tradition walking through local neighborhoods, picking up litter, and enhancing the overall cleanliness of our communities.
The Starry Night Prom organized by LEAP, 2020-2024, Hosting a yearly prom at DeLaSalle for people in the community with disabilities who couldn't attend prom