Persephanie Cortes
West Palm Beach,FL
Summary
Through my experience as a Field Dispatcher and working as a bartender/server, I’ve built strong multitasking, communication, and organizational skills. I am used to handling high-pressure situations, managing multiple priorities at once, and staying calm while delivering great customer service. I’ve learned the ability to communicate clearly with both customers and team members, solve problems quickly, and adapt on the fly when things change. I’m also detail-oriented when it comes to handling tickets, payments, and invoices, while still keeping a friendly, customer-focused approach. Overall, I’ve learned how to stay efficient, organized, and professional while keepi ng customers satisfied in busy, fast-moving environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Advisor
Kelly Tractor, South Florida Caterpillar Dealer
06.2025 - Current
- In my role as a Field Dispatcher at Kelly Tractor, I handle writing up service estimates, work orders, and repair tickets while making sure everything is accurate and up to date. I assign my technicians to jobs based on priority and availability, and I keep customers informed with timely updates throughout the process. I am in charge of several technicians and control their schedules while making sure their time and skills are spent wisely. I also send out updated repair estimates, process warranty claims, and make sure communication flows smoothly between customers and technicians. I also have mechanical knowledge on machinery and automotive parts. On top of that, I collect payments, take care of daily invoicing for both customers and internal accounts, and keep everything organized. I also have mechanical knowledge on machinery and automotive parts.
Server/Bartender
The Country Club at Ibis
04.2023 - 09.2025
- Lead Trainer. Conducted formal training sessions for new team members, providing comprehensive instruction on menu items, wine pairings, POS systems, company policies, and customer service protocols.
- Maintained a consistently positive, respectful, and professional demeanor when interacting with guests, contributing to a high standard of hospitality.
- Applied consultative sales techniques to effectively upsell to 100-300 guests daily, driving revenue growth and enhancing the guest experience.
- Efficiently served 200-500 guests per day in a high-volume, fast-paced environment, ensuring timely and accurate food and beverage delivery.
- Supervised and supported 10-30 team members during peak business hours, fostering a clean, efficient, and collaborative work environment.
Customer Service Representative
Walgreens
10.2023 - 02.2024
- Provided front-line customer service, assisting with inquiries, resolving issues, and ensuring a positive shopping experience.
- Maintained inventory by restocking shelves and freezers, ensuring product availability and store organization.
- Supported the photo department by handling orders, assisting customers with printing services, and troubleshooting basic equipment issues.
- Operated POS systems efficiently to process customer transactions, returns, and payments with accuracy and professionalism.
Food Runner/Expo
Outback Steakhouse
03.2023 - 09.2023
- Successfully operated in a high-volume, fast-paced restaurant environment, ensuring timely and accurate delivery of food and beverages to guests. Led the expo line by coordinating communication between kitchen staff and front-of-house team to maintain efficiency, accuracy, and presentation standards.
- Monitored ticket times and prioritized orders to ensure prompt service, minimizing delays and enhancing the guest dining experience.
- Maintained composure under pressure, resolving last-minute changes or issues quickly and effectively.
Brand Representative
Holister
04.2021 - 02.2022
- Maintained organized and fully stocked shelves to ensure product availability and visual appeal.
- Operated POS systems efficiently, processing transactions accurately and handling cash, credit, and returns.
- Delivered exceptional customer service by actively assisting guests in locating products and addressing individual needs.
- Created a welcoming environment by greeting all customers with enthusiasm and a positive attitude.
Education
High School Diploma -
Seminole Ridge High School
Loxahatchee Groves, FL05-2023
Associate of Arts - International Business
Palm Beach State College
Lake Worth, FLSkills
- Basic math
- Time management
- POS
- Field service
- Cash handling
- Bartending
- Serving
- Driving
- Customer service
- Follow-up skills
- Vehicle diagnostics
- Service writing
- Documentation
- Warranty processing
Certification
Driver's License
Timeline
Service Advisor
Kelly Tractor, South Florida Caterpillar Dealer
06.2025 - Current
Customer Service Representative
Walgreens
10.2023 - 02.2024
Server/Bartender
The Country Club at Ibis
04.2023 - 09.2025
Food Runner/Expo
Outback Steakhouse
03.2023 - 09.2023
Brand Representative
Holister
04.2021 - 02.2022
Associate of Arts - International Business
Palm Beach State College
High School Diploma -
Seminole Ridge High School