Peter Buchanan
Ringgold,GA
Summary
Customer-oriented General Manager with 25 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Adaptable and fluent in any business model. Excel in fostering a positive and fun work environment and team building.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Logan’s roadhouse
Fort Oglethorpe, Georgia
11.2024 - Current
- Ensured compliance with local health department regulations regarding food safety standards.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Trained employees on duties, policies and procedures.
- Supervised employees through planning, assignments, and direction.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Recruited, interviewed and hired qualified staff for open positions.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
- Tracked monthly sales to generate reports for business development planning.
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Manager
Cracker Barrel
Chattanooga, USA
06.2024 - 11.2024
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Conducted performance reviews for team members.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Monitored staff performance and addressed issues.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Recruited and hired qualified candidates to fill open positions.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Directed recruitment, hiring, and training of new staff members.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Produced thorough, accurate and timely reports of project activities.
General Manager
Chunky's Cinema Pub
Pelham, USA
04.2021 - 05.2024
- Achieves restaurant operational objectives through estimating front of house food and beverage needs, requisitioning or purchasing supplies, beverages, and equipment.
- Analyzes financial information such as sales and costs, and monitors budget to ensure efficient operation and expenditures stay within budget limitations.
- Takes action to correct any deviations from the budget.
- Supervises inventories, and estimates food and beverage costs.
- Accomplishes employee relations objectives by selecting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Escalates issues to appropriate outlet.
- Responsible for schedule and submits payroll for all 91 employees.
- Documents, investigates and resolves employee and guest incidents including guest complaints and directs escalated issues to the appropriate outlet.
- Inspects theatre's, and kitchen areas to ensure that health and safety regulations are adhered to at all times.
- Supervises cleaning and maintenance of equipment, and arranges for repairs, contracts, and other services.
- Collaborates as needed to plan restaurant activities, special events, share information, etc.
Manager
British Beer Company
Manchester, USA
05.2018 - 03.2020
- Maintain fast, accurate service, provide excellent customer service, and model restaurant hospitality.
- Maximize store sales goals versus budget, including participation in marketing programs.
- Oversee and partner on increasing catering sales.
- Train, monitor, and reinforce food safety procedures.
- Work with the leadership team to meet sales goals.
- Manage food and labor costs.
- Execute company policies and procedures.
- Monitor food inventory levels and order product when necessary.
- Manage and maintain safe working conditions.
- Manage crew member employees in a manner that encourages them to grow with the company and reduce turnover.
- Interview and hire team members.
- Provide proper training for team members.
- Anticipate and identify problems and initiate appropriate corrective action.
- Ensure continual improvement of Quality, Service, and Cleanliness.
Manager
TGI Fridays
Manchester, USA
09.2015 - 05.2018
- Front of house manager.
- Keep staffing levels at par with restaurant needs.
- Provide training and leadership to servers and hostess.
- Scheduling for 35 employees.
- Interview and hire, coach and develop team members.
- Inventory, financials, inventory and purchasing, supervise and assist staff.
- Guest services, deposits and server cashouts.
- Motivate, inspire and lead team to be successful.
General Manager
FRIENDLY'S RESTAURANT
08.2012 - 09.2015
- Training and developing the restaurant team of 35 employee's.
- Identify talent, conduct interviews, hire, coach, process terminations.
- Engaged with guests and resolved any issues immediately.
- Monitored stock levels and maintained inventory.
- Coaching and develop team to achieve maximum potential.
- Scheduling, invoices, payroll, and shipping/receiving.
- P&L management.
- Maintain high standards of cleanliness throughout the restaurant.
- Control food cost and labor.
General Manager
AMERRATA HESS CORPORATION
03.2008 - 02.2012
- Managed staff of 45.
- Trained over 100 employees.
- Reduced COS 11%.
- Increased sales by 28% in first year.
- Cut employee turnover in half.
- Sales & Marketing.
- Maintain high standards of cleanliness throughout the restaurant.
- Control food cost and labor.
- Provide safe, clean, and vibrant atmosphere.
Education
Associate of Science - Business Management
UNIVERSITY OF PHOENIX
12.2012
Skills
- FOOD SAFETY
- PAYROLL
- SCHEDULING
- INVENTORY
- OPERATIONS
- TRAINING
- RATIONAL
- MICROSOFT WORD
- WORD
- LEADERSHIP SKILLS
- TEAM BUILDING
- Retail sales
- Inventory Management
- Culinary Experience
- Cooking
- Hotel Management
- P&L Management
- Profit & Loss
- Labor Cost Analysis
- Forecasting
- Microsoft Excel
- Restaurant experience
- Management
- Kitchen experience
- Time management
- Purchasing
- Restaurant Management
- Recruiting
- Operations Management
- Kitchen Management Experience
- Budgeting
- Communication skills
- Organizational skills
- Cash register
- Maintenance
- Supervising experience
- Leadership
- Retail management
- Store management P&L
- Operational management
Certification
Food Handler Certification
Timeline
General Manager
Logan’s roadhouse
11.2024 - Current
Manager
Cracker Barrel
06.2024 - 11.2024
General Manager
Chunky's Cinema Pub
04.2021 - 05.2024
Manager
British Beer Company
05.2018 - 03.2020
Manager
TGI Fridays
09.2015 - 05.2018
General Manager
FRIENDLY'S RESTAURANT
08.2012 - 09.2015
General Manager
AMERRATA HESS CORPORATION
03.2008 - 02.2012
Associate of Science - Business Management
UNIVERSITY OF PHOENIX