Phanourouth Kanya
Orange City,FL
Summary
Creative Assistant Manager promotes proactive management of team activities and store operations. Skillfully monitors processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service and service clerk employees.
Overview
29
29
years of professional experience
Work History
Assistant Store Manager
JCPenney
Daytona Beach, FL
09.1994 - 11.2023
- Customer Service and sales - Models and holds team accountable for outstanding customer service. Coaches associates to deliver outstanding customer service. Managers the Manager on Duty program to ensure that associates are actively engaged. Resolves customer issues and concerns in a professional manner. Responsible for specialty businesses and the execution of special events.
- Merchandise execution - Owns in-stock levels through merchandising replenishment activities, Radio Frequency Identification tasks and inventory accuracy updates. Owns the SET process, champions high standards for presentation and maintenance of store during operating hours. Interprets company merchandise direction and applies key strategies in a manner that drives sales based on local opporturnities. Oversees and maintains all store environment.
- Omnichannel - Leads associates responsible for store fullment of customer online orders, specifically Buy Online Pickup in Store, Ship from Store, and Curbside Pickup orders. Achieves productivity targets by reviewing available reports and metrics to identify opportunity items and developing action plans. Audits Enterprise Fulfillment orders, drive customer experience and minimize shrink.
- Team development - Partners with Store Manager to source and hire talent. Actively walks the store and coaches in the moment to enhance each supervisor's ability to execute, as well as develop their own respective. Plans, coordinates and delivers store training programs to associates, partnering with HR/Cashier Supervisor to review progress for company and/or role specific on-boarding and training. Administers the Productivity Standards Program.
- Performance Standards - Drives company shrink and safety initiatives. Consistently meets established performance standards for the role, including product and service sales, customer service, profit, productivity, and attendance. Submits weights and measures audit results and addresses any noted issues.
- Human Resources/People Management - Sources and screens talent and proactively partner with store leadership to deliver a consistent and effective hiring processes. Ensures that Customer Experience Supervisor schedules and conducts new hire orientation and that training is delivers by the appropriate supervisor. Drives the development of leadership and associates and servies as subject matter expert on the proper way to coach, counsel and develop associates. Conducts regular Town Halls and training sessions to promote positive associate relations. Partner with store leadership team to ensure all managers and supervisors are consistently providing ongoing feedback and coaching. Leads Diversity and Inclusion efforts in the store. Owns store payroll and other payroll functions to ensure associates receive appropriate pay for hours worked. Schedules talent and resources to help achieve profit/expense targets, effectively deliver exceptional service, and fully keep associates engaged.
Education
Bachelor of Arts - Public Administration And Services
UW Whitewater
Whitewater, WI06-1994
Skills
- Customer Relations
- Store Organization
- Operations Oversight
- Merchandiser
- Loss Prevention
Accomplishments
- Received 9 Chairman Awards - Top sales, Profit
Affiliations
- Leads Diversity and Inclusion effort in the District.
- Implemented and teaches new schedule software to stores in the district.
- Mentor new Assistant Store Managers
- Helped trained Merchandise Standards to District store teams.
Timeline
Assistant Store Manager
JCPenney
09.1994 - 11.2023
Bachelor of Arts - Public Administration And Services
UW Whitewater
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