Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.
Work History
Retail Sales Associate
1 Year 1 Month
Sunrun | 03.2025 - 04.2026
Educated customers on solar products, enhancing product understanding and satisfaction.
Helped customers complete purchases, locate items, and join reward programs.
Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Collaborated with team members to meet daily sales targets, contributing to overall store success.
Shift Lead
9 Months
Crumbl Cookies | 05.2024 - 02.2025
Supervised daily operations to ensure high-quality product standards and customer satisfaction.
Implemented efficient workflow processes to enhance productivity during peak hours.
Managed inventory levels, ensuring timely restocking of ingredients and supplies for smooth operations.
Trained and mentored new team members on baking techniques and customer service protocols.
Pest and Termite Technician
7 Months
ANDY'S TERMITE | 09.2022 - 04.2023
Inspected residential properties for structural integrity and safety.
Conducted thorough inspections to identify termite infestations and structural damage.
Conducted thorough inspections to identify termite infestations and assess damage levels.
Applied effective treatment solutions using industry-standard tools and chemicals.
Educated clients on preventive measures and maintenance strategies to protect properties.
Education
High School Diploma - Real Estate
Upland High School | Upland, CA | 06-2025
3.5 GPA
Upland Volunteers Member
Skills
Retail Sales
Sales techniques
Customer service
Teamwork and collaboration
Inventory management
Product Knowledge
Customer support
Pest Control
Fluent speaker of Portuguese and English
Accomplishments
Supervised team of 3 staff members.
Resolved product issue through consumer testing.
Used Microsoft Excel to develop inventory tracking spreadsheets.