Phillip Earl
Las Vegas,NV
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
14
14
years of professional experience
Work History
Front Desk Associate
Mandalay Bay
12.2022 - Current
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Used internal software to process reservations, check-ins and check-outs.
Associate Technical Lead
Asurion
11.2014 - 06.2022
- Coordinated deployments of new software, feature updates and fixes.
- Analyzed work to generate logic for new systems, procedures and tests.
- Investigated system issues and implemented resolutions to reduce downtime.
- Troubleshot systems comprised of security alarms and Internet connectivity.
Cable Technician
DIRECTV
03.2013 - 10.2015
- Researched and evaluated new technologies for use in cabling and telecommunications systems.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Telecommunications Technician
Sprint
05.2009 - 07.2012
- Researched and recommended network and data communications hardware and software.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Implemented training programs to improve knowledge and skills of new technicians.
Education
Associate of Science - Computer And Information Sciences
College of Southern Nevada
Las Vegas, NVHigh School Diploma -
Shadow Ridge High School
Las Vegas, NVSkills
- Performance Strategies
- Complex Problem-Solving
- Time Management
- Salesforce Software
- Oracle PeopleSoft
- Course Planning
Timeline
Front Desk Associate
Mandalay Bay
12.2022 - Current
Associate Technical Lead
Asurion
11.2014 - 06.2022
Cable Technician
DIRECTV
03.2013 - 10.2015
Telecommunications Technician
Sprint
05.2009 - 07.2012
Associate of Science - Computer And Information Sciences
College of Southern Nevada
High School Diploma -
Shadow Ridge High School
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