Phillip Grooms
Atlanta,CA
Summary
Friendly and hard-working supervisor who strives to promote employee motivation and keep department operation aligned with goals by leveraging proactive management styles. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.
Overview
1
1
year of professional experience
Work History
Specialty Department Supervisor
The Home Depot
05.2024 - Current
- Enhanced department performance by implementing innovative strategies and streamlining processes.
- Provided guidance on product knowledge to both employees and customers, enhancing overall shopping experience within the specialty department.
- Conducted regular employee evaluations, identifying areas for improvement and offering constructive feedback.
- Increased sales in the specialty department through effective merchandising and product promotion.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Addressed employee conflicts promptly with mediation techniques that fostered a respectful workplace culture.
- Managed daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Hardware Department Manager
The Home Depot
12.2023 - 05.2024
- Streamlined internal processes by identifying areas for improvement and implementing time-saving solutions.
- Analyzed sales data to identify trends, adjusting inventory levels accordingly for optimal stock management.
- Boosted employee productivity by setting clear expectations and offering ongoing support during tasks or projects.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Increased department sales by providing exceptional customer service and product knowledge.
- Collaborated with other department managers to achieve overall store goals and objectives.
Education
BBA - Business Management
Kennesaw State University
Kennesaw, GA07-2023
Skills
- Team Management
- Budget Oversight
- Delegation techniques
- Operations
- Customer Service
- Training and mentoring
- Motivational Leadership
Leadership Roles
- VOA Captain
- Infocus Captain
- Inventory Team Captain
- Leads Captain
Timeline
Specialty Department Supervisor
The Home Depot
05.2024 - Current
Hardware Department Manager
The Home Depot
12.2023 - 05.2024
BBA - Business Management
Kennesaw State University
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