Phillip Rodriguez
San Antonio,TX
Summary
Dynamic Service Manager with proven success in team leadership and customer service. Expert in optimizing workflows and enhancing service delivery, contributing to increased operational efficiency and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Service Manager
Hill Country Honda
San Antonio, TX
06.2024 - Current
- Managed daily service operations to ensure customer satisfaction and efficient workflow.
- Coordinated repair orders and service schedules to optimize technician productivity.
- Trained new staff on service protocols and customer interaction techniques.
- Implemented process improvements to enhance service delivery and reduce turnaround time.
Service Advisor
Hill Country Honda
San Antonio, TX
08.2022 - 06.2024
- Coordinated service appointment scheduling to optimize technician workload and enhance customer satisfaction.
- Provided detailed explanations of vehicle issues and recommended appropriate services to clients.
- Assisted customers with warranty claims, ensuring accurate documentation and timely processing.
- Maintained up-to-date knowledge of automotive products and services for effective customer consultations.
Consumer Lending Processor
USAA
San Antonio, TX
02.2019 - 08.2022
- Processed consumer loan applications, ensuring compliance with regulatory requirements and internal policies.
- Reviewed financial documentation to verify accuracy and completeness for loan approval.
- Collaborated with underwriters to resolve discrepancies and expedite loan processing timelines.
- Trained junior team members on processing workflows and best practices in consumer lending.
Paralegal
United States Air Force, USAF
San Antonio, TX
02.2008 - 02.2019
- Conducted legal research to support case preparation and documentation.
- Drafted and reviewed legal documents, ensuring compliance with regulations.
- Assisted attorneys in trial preparation, organizing evidence and exhibits.
- Managed case files, maintaining accuracy and confidentiality of sensitive information.
Education
High School Diploma -
Skills
- Team leadership
- Employee training and development
- Time management
- Multitasking and organization
- Problem-solving
- Critical thinking
- Customer service
Timeline
Service Manager
Hill Country Honda
06.2024 - Current
Service Advisor
Hill Country Honda
08.2022 - 06.2024
Consumer Lending Processor
USAA
02.2019 - 08.2022
Paralegal
United States Air Force, USAF
02.2008 - 02.2019