Summary
Overview
Work History
Education
Skills
Timeline
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Phillips Hayle

1355 Meadowlane Drive,KY

Summary

Dynamic Property Manager with a proven track record at Poplar Grove Apartments, excelling in tenant relations and occupancy management. Skilled in lease renewals and payment collection, I enhanced tenant satisfaction and increased occupancy rates through effective marketing strategies. Known for exceptional communication and a customer service-focused approach, I ensure compliance with fair housing mandates.

Overview

4
4
years of professional experience

Work History

Property Manager

Poplar Grove Apartments
08.2023 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.

Produce Manager, Closing Manager

Crossroads IGA
01.2022 - 08.2023
  • Trained and supervised produce staff for optimal performance and adherence to company policies.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.

Nurses Aide

Hardinsburg Nursing & Rehabilitation Center
01.2021 - 01.2022
  • Reduced instances of bedsores by regularly turning and repositioning patients as per care plan.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating a willingness to help others as needed.
  • Maintained a clean and sanitary environment for patients, ensuring infection control practices were followed diligently.
  • Earned recognition from patients, families, and supervisors for consistently displaying compassion, attentiveness, and dedication towards improving overall patient experience and satisfaction.

Education

Associate Degree In Nursing -

Owensboro Community And Technical College
Owensboro, KY

Highschool Diploma -

Hancock County Highschool
Lewisport, KY
05.2021

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Rent collection
  • Lease renewals
  • Exceptional oral and written communication skills
  • Tenant relations
  • Staff management
  • Leasing and sales
  • Property tours and inspections
  • Eviction procedures
  • Maintenance scheduling
  • Occupancy management
  • Fair housing mandates
  • Tenant and eviction laws
  • Vendor management
  • Marketing and advertising

Timeline

Property Manager

Poplar Grove Apartments
08.2023 - Current

Produce Manager, Closing Manager

Crossroads IGA
01.2022 - 08.2023

Nurses Aide

Hardinsburg Nursing & Rehabilitation Center
01.2021 - 01.2022

Associate Degree In Nursing -

Owensboro Community And Technical College

Highschool Diploma -

Hancock County Highschool

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Phillips Hayle