Phoenyx Smart
Phoenix,AZ
Summary
Experienced bartender and assistant manager with a proven track record in enhancing guest experiences and delivering exceptional customer service. Skilled in team collaboration, inventory management, and staff training.
Overview
12
12
years of professional experience
Work History
Bartender/Assistant Manager
Humble Bistro
Phoenix, AZ
10.2021 - Current
- Assisted bartenders in preparing and serving beverages, ensuring adherence to quality standards.
- Managed inventory by restocking supplies and tracking usage to minimize waste.
- Collaborated with team members to create a welcoming environment for guests.
- Provided exceptional customer service, responding promptly to inquiries and requests.
- Supported bartenders during peak hours by efficiently handling orders and deliveries.
- Maintained cleanliness of bar area, upholding health and safety regulations consistently.
- Trained new staff on bar procedures, enhancing team efficiency and service quality.
- Developed familiarity with drink recipes and menu items, improving overall service speed.
- Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
- Handled cash transactions accurately, maintaining proper accounting of sales figures.
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
- Provided excellent customer service, addressing patron needs promptly and courteously.
- Gained extensive knowledge of liquor brands, wine varietals, beer styles, and mixers to provide knowledgeable recommendations for guests.
- Managed difficult situations diplomatically, resolving disputes between patrons when necessary.
- Increased repeat business by establishing rapport with regular customers through attentive service and personalized recommendations.
- Assisted in training new staff members on bar procedures and best practices, improving overall team performance.
- Streamlined drink preparation by prepping ingredients ahead of time during slow periods.
- Mastered various mixing techniques, ensuring consistent drink quality across all orders.
- Maintained a safe working atmosphere by adhering to strict sanitation guidelines throughout the bar area.
- Collaborated with bartenders to create new cocktail recipes, increasing menu variety and appeal.
- Enhanced customer satisfaction by efficiently preparing and serving beverages in a timely manner.
- Assisted with opening and closing procedures, maintaining a clean and organized workspace.
- Participated in promotional events and special occasions at the establishment, assisting in setup and execution to ensure successful outcomes.
- Improved drink presentation by garnishing each beverage with appropriate accompaniments.
Bar Manager
Majerle's Sports Grill
Phoenix, AZ
08.2016 - 12.2021
- Oversaw daily bar operations, ensuring high standards of service and customer satisfaction.
- Developed and implemented drink menus, enhancing guest experience through creative offerings.
- Trained and mentored staff on mixology techniques and customer service best practices.
- Led staff scheduling efforts, ensuring adequate coverage during peak hours for improved efficiency.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
Lead Hostess
The Keg Steakhouse + Bar
Phoenix, AZ
12.2014 - 07.2016
- Coordinated guest seating to optimize flow and enhance dining experience.
- Managed reservation system, ensuring timely and accurate booking confirmations.
- Trained and mentored new hosts on customer service standards and operational procedures.
- Communicated effectively with kitchen staff to relay special requests and dietary restrictions.
Education
High School Diploma -
Sandra Day O'Connor
Phoenix, AZ05.2015
Timeline
Bartender/Assistant Manager
Humble Bistro
10.2021 - Current
Bar Manager
Majerle's Sports Grill
08.2016 - 12.2021
Lead Hostess
The Keg Steakhouse + Bar
12.2014 - 07.2016
High School Diploma -
Sandra Day O'Connor