Phyllis Barnes Henderson
Reno,NV
Summary
Proven Property Manager and finance professional with a track record of enhancing tenant satisfaction and streamlining loan processes at Harold Turner (Citified Diversified Mortgage). Skilled in property inspections and customer service, adept at improving occupancy rates by over 20%. Excelled in administrative support and financial reporting, demonstrating adaptability and a commitment to excellence. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Property Manager
Henderson Apartments (HRS Rental LLC)
01.2011 - 06.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Created monthly reports for property owners outlining occupancy rates and income generated from properties.
Senior Loan Processor
Harold Turner (Citified Diversified Mortgage)
11.2008 - 11.2010
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Loan Closer
Harold Tuner (Citified Diversified Mortgage)
11.2008 - 11.2010
- Demonstrated adaptability by successfully managing various loan closing tasks across both residential and commercial lending sectors.
- Stayed up-to-date on industry regulatory changes and best practices in order to maintain compliance at all times during loan closings.
- Conducted thorough post-closing audits to identify areas for improvement and implement necessary changes accordingly.
- Utilized advanced organizational skills to manage multiple files simultaneously, prioritizing tasks based on urgency and importance.
Loan Officer
Harold Tuner (Citified Diversified Mortgage)
11.2008 - 11.2010
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Examined customer loan applications for loan approvals and denials.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
Education
Business Finance
Cerro Coso Community College
Ridgecrest, CAHigh School Diploma -
Burroughs High School
Ridgecrest, CA06.1972
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Leasing and sales
- Administrative Support
- Financial budgeting and reporting
- Adaptable
Timeline
Property Manager
Henderson Apartments (HRS Rental LLC)
01.2011 - 06.2024
Senior Loan Processor
Harold Turner (Citified Diversified Mortgage)
11.2008 - 11.2010
Loan Closer
Harold Tuner (Citified Diversified Mortgage)
11.2008 - 11.2010
Loan Officer
Harold Tuner (Citified Diversified Mortgage)
11.2008 - 11.2010
Business Finance
Cerro Coso Community College
High School Diploma -
Burroughs High School
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