Phyllis Culp
Otway,OH
Summary
Dedicated crew member with proven skills in customer service, cash handling, and maintaining cleanliness. Committed to enhancing customer satisfaction through effective multitasking and collaboration.
Results-oriented manager with experience in training and mentoring team members to improve performance and service quality. Strong problem-solving abilities and attention to detail contributed to process improvements and enhanced customer satisfaction.
Overview
5
5
years of professional experience
Work History
Crew Member
Burger King
Wheelersburg, OH
09.2025 - 01.2026
- Operated cash register, processed transactions efficiently, and provided accurate change.
- Maintained cleanliness of workstations and dining areas to meet health and safety standards.
- Prepared food items according to company recipes and portion guidelines for quality assurance.
- Collaborated with team members to ensure timely service during peak hours, enhancing customer satisfaction.
Cashier
Family Dollar
Otway, OH
02.2025 - 05.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating merchandise and answering inquiries.
- Maintained cleanliness and organization of checkout area and store displays.
- Handled cash, credit, and debit transactions with high accuracy.
Manager
McDonald's
Ironton, OH
01.2021 - 04.2024
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Trained and mentored team members, enhancing performance and service quality.
- Implemented process improvements that reduced waste and increased efficiency.
- Managed inventory levels, optimizing stock control to minimize shortages.
- Conducted regular performance reviews, providing feedback to drive team development.
- Collaborated with management to enhance customer satisfaction initiatives and programs.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Ironton High School
Ironton, OHSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Flexible schedule
- Safe food handling
- Integrity and honesty
- Safety awareness
- Initiative and Self-motivation
Timeline
Crew Member
Burger King
09.2025 - 01.2026
Cashier
Family Dollar
02.2025 - 05.2025
Manager
McDonald's
01.2021 - 04.2024
High School Diploma -
Ironton High School