Phyllis Timmons
Fulton,MO
Summary
Accomplished in enhancing customer satisfaction and streamlining operations, I leveraged teamwork and problem-solving skills at KFC to significantly improve service efficiency. My expertise in cash handling and commitment to quality, coupled with a proven ability to excel in fast-paced environments, drives performance improvement and operational excellence.
Overview
1
1
year of professional experience
Work History
Crew Member
Arby’s
08.2024 - 09.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Operated cash register to ring up final bill and process various forms of payment.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Increased customer satisfaction with prompt and accurate order taking.
Crew Member
KFC
08.2024 - 08.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Online Personal Shopper
Walmart
02.2024 - 06.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Preserved patient safety by following safety protocols.
Education
Fulton High School
Fulton, MOSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Cleaning
- Self-discipline
- Leadership Qualities
- Drive-Thru Operations
- Food Preparation
- Taking Orders
- Customer Engagement
- Heavy Lifting
- Complex Problem-Solving
- Inventory Restocking
- Performance Improvement
- Cooking
- Telephone Etiquette
- Supplies Monitoring and Restocking
- Assertiveness
- Beverage Preparation
- Cleaning and organization
- Collaboration and Teamwork
- Attention to Detail
- Critical Thinking
- Cleaning and sanitation
Timeline
Crew Member
Arby’s
08.2024 - 09.2024
Crew Member
KFC
08.2024 - 08.2024
Online Personal Shopper
Walmart
02.2024 - 06.2024
Fulton High School
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