Dedicated customer service professional skilled in employee training, effective communication, and conflict resolution. Committed to maintaining high standards of cleanliness and safety compliance to enhance guest experiences.
Overview
1
1
year of professional experience
Work History
Hostess Manager
Brass Elk Brewing
Elkhart, IN
05.2025 - Current
Trained new staff on customer service protocols and restaurant policies to enhance guest experience.
Resolved customer complaints and issues promptly and professionally to uphold service standards.
Maintained cleanliness and organization of waiting areas and dining spaces to ensure a welcoming atmosphere.
Adhered to safety regulations within the restaurant at all times.
Maintained familiarity with national, state and local safety, health and sanitation standards.
Provided support to other departments as needed such as bussers, servers or bartenders when necessary.