Piper Whalen
Saratoga Springs,NY
Summary
Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at a busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service, and passionate about providing an enjoyable dining experience for customers.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Mama Mia's Restaurant
Saratoga Springs, NY
08.2021 - 09.2022
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Assisted with setting up banquet rooms for special events.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Cashier
Target
Saratoga Springs, NY
09.2019 - 03.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
Education
High School Diploma -
Saratoga Central Catholic High School
Saratoga Springs, NY06-2022
Some College (No Degree) -
Adirondack Community College
Queensbury, NYSkills
- Dining customer service
- High-volume dining
- Conflict Resolution
- Reservation coordination
- Table setting arrangements
- Customer Service
- Server Support
- Reading Comprehension
- Active Learning
- Greeting guests
- Complex Problem-Solving
- Handling Complaints
Timeline
Restaurant Hostess
Mama Mia's Restaurant
08.2021 - 09.2022
Cashier
Target
09.2019 - 03.2020
High School Diploma -
Saratoga Central Catholic High School
Some College (No Degree) -
Adirondack Community College
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