Penny Puls
Fort Myers
Summary
Experienced in customer service, consistently delivering exceptional experiences to clients. Known for outstanding work ethic and dedication, committed to exceeding customer expectations. Thrives in collaborative environments, always ready to contribute skills and expertise for collective success.
Overview
39
39
years of professional experience
Work History
Lead Key Holder
Hollywood Feed
01.2023 - Current
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
Owner
Wash n Wag Dog Wash
07.2016 - 07.2022
- Opened a successful new dog wash business from the ground up
- Our focus was on delivering the best customer service, and educating customers on products and services, and on upgrades
- Attended local events and set up booths
- Educated customers on proper hygiene care for their pets
- Offered the best product available for their particular pet
Customer Service/ Sales Representative
Sprint
01.2000 - 06.2016
- Assisted customers who called with questions about their local telephone service
- Offered phone service upgrades, such as Caller Id, Call Waiting, Bundles, etc
- Explained benefits of upgrades and features
- Took payments for phone bills
- Became a team supervisor/coach and conducted training classes
Area Manager
RGIS Inventory Specialists
03.1993 - 02.2000
- Responsible for company district that covered from Marco Island to Port Charlotte
Auditor and Team Leader
RGIS Inventory Specialists
03.1986 - 03.1993
- Responsible for inventory and counting products off the shelves for different stores that were clients of RGIS, including a variety of retail stores such as Target, Home Depot, Walmart, Lowes, and retail shops at airports
- The job was fast-paced and required that products be scanned correctly the first time
- Accuracy and attention to detail were necessary, as well as being able to work quickly, quietly, and efficiently
Education
No Degree - Business Administration
Barry University
Fort MyersSkills
- Team motivation
- Store operations
- Staff training and development
- Delegation and supervision
Timeline
Lead Key Holder
Hollywood Feed
01.2023 - Current
Owner
Wash n Wag Dog Wash
07.2016 - 07.2022
Customer Service/ Sales Representative
Sprint
01.2000 - 06.2016
Area Manager
RGIS Inventory Specialists
03.1993 - 02.2000
Auditor and Team Leader
RGIS Inventory Specialists
03.1986 - 03.1993
No Degree - Business Administration
Barry University
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