Popov Cornelia
Plainfield,IL
Summary
Skilled Dispatcher and Assistant at Freenet Express INC and ONU for Refugees, adept in stress tolerance and effective communications. Excelled in enhancing customer satisfaction and streamlining operations through expert coordination and decision-making. Demonstrates a strong technical aptitude and organizational skills, significantly improving workflow and client relations.
Overview
1
1
year of professional experience
Work History
Dispatcher
Freenet Express
08.2024 - 09.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Assistant
ONU for Refugees
12.2023 - 03.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Education
J.D. - Law
State University
Chişinău, RM06.2024
High School Diploma -
Mihail Bârcă
Mileştii Mici, RM06.2020
Skills
Data Entry
Dispatch software
Stress Tolerance
Dispatching procedures
Customer Relations
Technical aptitude
Customer Service
Decision-Making
Active Listening
Multitasking Abilities
Effective Communications
Organizational Skills
Excellent Communication
To make art
Art is an extremely broad sphere. This hobby can include the art of beauty, of style, the art of revealing a woman's beauty.
Languages
Romanian
Native or Bilingual
English
Full Professional
Russian
Full Professional
Spanish
Limited Working
Timeline
Dispatcher
Freenet Express
08.2024 - 09.2024
Assistant
ONU for Refugees
12.2023 - 03.2024
J.D. - Law
State University
High School Diploma -
Mihail Bârcă
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