Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Porcha Burnett

Porcha Burnett

Detroit,MI

Summary

Recent graduate with foundational knowledge in central processing technicians and hands-on experience gained through clinical at Henry Ford St.John. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Experience Manager

Five Below
03.2023 - 10.2023
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Developed new employees and on-going performance assessment of current employees.
  • Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.

Assistant Manager

Rite Aide
04.2020 - 04.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Shift Manager

Dollar General Market
09.2019 - 04.2020
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Cashier

Wendys
05.2015 - 12.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Central Processing Technician

Abcott Institute
Southfield, MI
03-2025

Patient Care Technician

Health Care Solutions Career Group
Detroit, MI
11-2019

High School Diploma -

Detroit City High School
Detroit, MI
06-2012

Skills

  • Attention to Detail
  • Friendly, Positive Attitude
  • Excellent Communication
  • Computer Skills
  • Organizational Skills
  • Active Listening
  • Organization and Time Management
  • Dependable and Responsible
  • Flexible and Adaptable
  • Problem-Solving
  • Teamwork and Collaboration
  • Multitasking Abilities

Certification

  • First Aid Certification
  • Certified Nursing Assistant (CNA)
  • Basic Life Support Certification (BLS)
  • Central processing Technician
  • EKG Technician
  • Phlebotomy
  • HIPPA
  • OSHA
  • Infection Prevention and Control Practices
  • Establishing a Vision for Professional Growth
  • Flexible Endoscope Basics For The Processing Technician
  • Understanding Steam Sterilization
  • Introduction To Chemical indicators
  • Introduction to cleaning

Timeline

Customer Experience Manager

Five Below
03.2023 - 10.2023

Assistant Manager

Rite Aide
04.2020 - 04.2022

Shift Manager

Dollar General Market
09.2019 - 04.2020

Cashier

Wendys
05.2015 - 12.2017

Central Processing Technician

Abcott Institute

Patient Care Technician

Health Care Solutions Career Group

High School Diploma -

Detroit City High School

Similar Profiles

CREATE PROFILE
Porcha Burnett