Porfirio Espinal
New London
Summary
Dynamic Property Manager with a proven track record at Arbor Management LLC, excelling in tenant relations and compliance monitoring. Skilled in property inspections and payment collection, I foster community engagement while ensuring regulatory adherence. My customer service focus enhances tenant satisfaction, driving successful lease renewals and maintaining positive landlord-tenant relationships.
Detail-oriented and effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Property Manager
Arbor Management LLC
08.2007 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
Realtor
Remax Realty
12.2003 - 05.2007
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Wrote contracts to outline sales and purchases of properties.
- Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
Banking Customer Service Representative
Citizen's Bank
08.2001 - 05.2003
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
- Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
- Collaborated with team members to meet monthly performance targets, contributing to the branch''s success.
- Facilitated smooth account opening processes, making banking more accessible to new customers.
Education
Business Management
Bronx Community College
Bronx, NY01-2016
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Lease renewals
- Tenant relations
- Fair housing mandates
- Compliance monitoring
Accomplishments
- Oversaw multiple residential family properties totaling over 400 individual units.
Certification
- Certified Occupancy Specialist (COS)- National Center for Housing Management.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Property Manager
Arbor Management LLC
08.2007 - Current
Realtor
Remax Realty
12.2003 - 05.2007
Banking Customer Service Representative
Citizen's Bank
08.2001 - 05.2003
Business Management
Bronx Community College
Similar Profiles
Nicole PyneNicole Pyne
Cafeteria Staff Member at Arbor Management AssociatesCafeteria Staff Member at Arbor Management Associates
Ian CostleyIan Costley
Part Time Groundsman Helper at Superior Arbor ManagementPart Time Groundsman Helper at Superior Arbor Management
Sandra McIntoshSandra McIntosh
Food Service Worker at Arbor Food ManagementFood Service Worker at Arbor Food Management