Yong Yee Moua
Appleton,WI
Summary
Restaurant manager with 5+ years of experience managing fast-paced locations. Strong focus on setting high expectations and standards to deliver an exceptional customers experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager
Smashburger
01.2022 - 01.2025
- - head of operation
- - Inventory control
- - recruit, train, supervise new and existing staff
- - Purchasing of inventory
- - guest engagement
- - Schedule management
- - hands on coaching
- - Pos system
General Manager
SIZZLERS RESTAURANT
06.2012 - 03.2020
- Company Overview: Sizzler BMW Management
- Recruit, train, and supervise new and existing staff
- Manage profit and loss statements, weekly projections
- Maximizing productivity and minimized cost
- Resolve employee and customer concerns
- Create positive work environments
- Manage schedules
- Purchasing of supplies, equipment, and inventory
- Exceed customer expectation to increase likelihood of returns
- Adhere to multiple secrete shoppers quality and standard
- P&l management
- Establish plan for daily, monthly, and yearly operation
- Guest engagement
- Hospitality
- Sizzler BMW Management
Security Officer
Guardsmark
09.2008 - 06.2012
- Monitor and supervise client property from theft and destruction
- Perform fire prevention and maintenance task
- Make periodic tours for irregularities
- Respond to alarm and emergency situations
- Provide information of surrounding to contractors
Security Officer/Supervisor
Guardco
08.2004 - 06.2008
- Perform inmate watch
- Work closely with Police Department
- Monitor and supervise 6+ guards
- Patrol/safeguard clientele events
- Respond to alarm and emergency situation
Education
High school diploma -
Golden Valley High School
Merced, CA06.2004
Skills
- Restaurant Management
- Purchasing
- Profit & Loss
- Forecasting
- Kitchen Management Experience
- Sales Management
Certification
- ServSafe Food Handle
- Servsafe Alcohol
Timeline
General Manager
Smashburger
01.2022 - 01.2025
General Manager
SIZZLERS RESTAURANT
06.2012 - 03.2020
Security Officer
Guardsmark
09.2008 - 06.2012
Security Officer/Supervisor
Guardco
08.2004 - 06.2008
High school diploma -
Golden Valley High School
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