Porter McConville
MECHANICSVLLE,Maryland
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Host
Cracker Barrell Old Country Store
Lexington Park, MD
07.2024 - Current
- Inspected dining areas for any damages or defects.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Served as point-of-contact for resolving guest complaints or special requests.
- Performed light administrative duties such as filing documents and taking messages.
Customer Service Representative
Leprechaun Lilly's Consignment
Leonardtown, MD
10.2021 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
Music Equipment Shop Owner
Porter McConville
Mechanicsville, MD
03.2021 - Current
- Coordinated deliveries of goods in a timely manner.
- Provided excellent customer service to ensure customer satisfaction.
- Performed regular maintenance checks on equipment used in the shop.
- Identified opportunities for improvement in operational efficiency through data analysis.
- Reviewed financial statements regularly to assess profitability of operations.
- Inspected merchandise before stocking it on shelves or selling it online.
Pet Sitter
Porter McConville
Mechanicsville, MD
01.2021 - Current
- Provided emotional support when pets were feeling anxious due to separation from owners.
- Communicated with clients regularly regarding their pet's care needs and progress.
- Walked dogs on a regular basis, ensuring they were kept safe and healthy.
- Cleaned up pet messes and provided fresh food and water to all assigned pets.
Education
Associate of Applied Science - Business Management
College of Southern Maryland
Leonardtown, MD05-2026
High School Diploma -
Homeschool
Mechanicsville, MD07-2024
Skills
- Quality Control
- Problem-solving abilities
- Customer Service
- Team Development
- Order Fulfillment
- Courteous demeanor
Affiliations
- Boy Scouts of America
- Order of the Arrow
- Destination Imagination
Accomplishments
- Eagle Scout rank 2024
Timeline
Host
Cracker Barrell Old Country Store
07.2024 - Current
Customer Service Representative
Leprechaun Lilly's Consignment
10.2021 - Current
Music Equipment Shop Owner
Porter McConville
03.2021 - Current
Pet Sitter
Porter McConville
01.2021 - Current
Associate of Applied Science - Business Management
College of Southern Maryland
High School Diploma -
Homeschool
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