PORTIA LEWIS
Greenville,AL
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Successful Customer service with 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
VXI Global Solutions
Los Angeles, California
05.2020 - Current
- Built trusting relationship with customers to better understand needs.
- Delivered fast and friendly service regarding questions and service complaints.
- Documented, researched and resolved customer service issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Answered constant flow of customer calls with minimal wait times.
Machine Operator/Assembler
Dongwon Autopart Technology
Highland, AL
09.2019 - 04.2020
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Read and interpreted blueprints and schematics for production runs.
- Operated machining equipment safely with team of operators.
- Kept detailed production records and identified hold-ups.
- Set up and operated various machine tools and jigs to produce precision parts.
Assembly Line Operator
Hwashin American Corp
Greenville, AL
06.2012 - 07.2019
- Followed outlined specifications to implement effective assembly plans
- Kept work areas clean by removing trash and debris and organized all tools in preparation for next shift
- Planned and paced work efficiently in order to meet daily, weekly
- Production goals
- Fastened parts using bolts and screws.
- Followed company instructions, safety policies and rules to maintain healthy work environment
Education
High school diploma - undefined
Greenville High School
Skills
- Customer Account Management
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Customer Support
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Speaking Clearly
- Customer Data Confidentiality
- Upbeat and Positive Personality
Timeline
Customer Service Associate
VXI Global Solutions
05.2020 - Current
Machine Operator/Assembler
Dongwon Autopart Technology
09.2019 - 04.2020
Assembly Line Operator
Hwashin American Corp
06.2012 - 07.2019
High school diploma - undefined
Greenville High School
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