Summary
Overview
Work History
Education
Skills
Timeline
Generic

Precious Coley

Customer Service Specialist
Louisburg,NC

Summary

Dynamic Certified Pharmacy Technician with a proven track record showcasing expertise in quality assurance and problem-solving. Excelled in patient care through meticulous data entry and confidentiality practices. Renowned for exceptional teamwork and adaptability, significantly enhancing efficiency and customer satisfaction.

Overview

12
12
years of professional experience

Work History

Certified Pharmacy Technician

Walgreens
09.2018 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Reviewed and verified customer information and insurance provider information.
  • Collected co-payments or full payments from customers.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.

Data Entry Clerk Pharmacy Tech

Pruitt Health Pharmacy
07.2014 - 04.2017
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Followed established procedures to enter and process data correctly.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Coordinated with multiple departments to collect and enter data, ensuring interdepartmental coherence.
  • Followed data entry protocols, rules and regulations.

Team Member

Sheetz
08.2012 - 06.2014
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Improved customer satisfaction by quickly helping each person find desired items.
  • Assisted in inventory management to prevent stock shortages and overages.

Education

High School Diploma -

Louisburg High School
Louisburg, NC
05.2001 -

Skills

Patient paperwork

Quality assurance and control

Interpreting orders

Processing payments

Resolving customer issues

Teamwork and Collaboration

Confidentiality Practices

Customer Service

Problem-Solving

Data Entry

Multitasking

Adaptability and Flexibility

Timeline

Certified Pharmacy Technician

Walgreens
09.2018 - Current

Data Entry Clerk Pharmacy Tech

Pruitt Health Pharmacy
07.2014 - 04.2017

Team Member

Sheetz
08.2012 - 06.2014

High School Diploma -

Louisburg High School
05.2001 -

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Precious ColeyCustomer Service Specialist