Precious Horton
Greenville,NC
Summary
Dynamic Cashier Team Lead with extensive experience in retail, recognized for driving team performance and enhancing customer satisfaction. Proven track record in streamlining cash management processes and ensuring accuracy in financial transactions. Exceptional leadership and problem-solving skills foster a collaborative team environment that thrives in fast-paced settings. Committed to continuous improvement and delivering outstanding service while maintaining a high level of efficiency. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
1
1
year of professional experience
Work History
Cashier Team Lead
Roses Discount
Farmville , NC
01.2024 - 03.2025
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered customer questions and provided store information.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Verified customer age requirement for alcohol or tobacco purchases.
- Maintained work area and kept cash drawer organized.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Answered customers' questions and provided information on store procedures or policies.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted customers with locating items within the store when requested.
- Answered phone calls to assist customers with questions and orders.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Greeted customers promptly and responded to questions.
- Built and maintained productive relationships with employees.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Checked personal identifications during alcohol and tobacco sales.
- Scanned items and checked pricing on cash register for accuracy.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Welcomed customers, offering assistance to help find store items.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Counted and balanced cashier drawers.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Retail Store Clerk
Adora beauty
Greenville , NC
10.2024 - 11.2024
- Organized backroom stock and assisted with inventory counts as needed.
- Coordinated with suppliers and vendors for timely delivery of goods.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Identified security risks and theft issues while on the sales floor or during inventory activities.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Prioritized and resolved concerns such as pricing problems, damaged products, and special order requests.
- Answered phone calls to assist customers with questions and orders.
- Scanned items and checked pricing on cash register for accuracy.
- Counted different types of merchandise to comply with inventory control tag requirements.
- Built and maintained productive relationships with employees.
- Located items for customers and helped complete purchases by processing payments with system.
- Assisted management with floor moves, merchandising initiatives, display maintenance.
- Managed inventory, restocked shelves, and ensured product availability for customers.
- Collaborated with team members to achieve sales targets and improve customer satisfaction.
- Adhered to safety protocols such as proper lifting techniques when stocking shelves or assisting customers.
- Provided excellent customer service by being knowledgeable about products sold in the store.
- Maintained knowledge of current sales and promotions, policy changes.
- Greeted customers promptly and responded to questions.
- Interacted with many customers daily.
- Stocked shelves with merchandise, restocked items as needed and maintained cleanliness of store.
- Assisted customers in locating desired items, answered product questions and provided information on product features.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Maintained a clean and organized store environment, ensuring a pleasant shopping experience.
- Handled customer complaints in a professional manner and sought assistance when necessary.
- Adhered to social distancing protocols and wore mask or face shield.
- Assisted in training and mentoring new staff members.
- Welcomed customers, offering assistance to help find store items.
- Greeted customers and responded to inquiries in a friendly manner.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Provided excellent customer service, addressing inquiries and resolving complaints.
- Identified defective, incorrect, or missing merchandise and promptly reported to supervisor.
- Worked closely with team members to ensure efficient operations of the store.
- Answered customers' questions and provided information on store procedures or policies.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Assisted customers in locating products and provided recommendations based on needs.
- Operated and maintained store equipment, reporting any malfunctions.
- Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
High School Diploma -
Farmville Central
Farmville, NC12-2023
Skills
- Cashier training
- Cash handling
- Merchandise stocking
- Empathy and patience
- Safety rules
- Store policies enforcement
- Flexible schedule
- Conflict resolution
- Problem-solving
- Product knowledge
- Cash register operation
- Workflow optimization
- Team management
- Time management
- Adaptability and dependability
- Customer service
- Customer engagement
- Clear communication
- Product restocking
- Positive attitude
- Team collaboration
- Multitasking and organization
- Motivational skills
- Team leadership
- Basic math
- Hospitality and accommodation
- Attention to detail
Timeline
Retail Store Clerk
Adora beauty
10.2024 - 11.2024
Cashier Team Lead
Roses Discount
01.2024 - 03.2025
High School Diploma -
Farmville Central