Precious McMahan
Knoxville,TN
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at H&R Block through exceptional problem-solving and active listening skills. Excelled in fast-paced environments, demonstrating critical thinking and customer service excellence, leading to a significant improvement in client relations.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Str8 to It Lawn Service
2021.09 - Current
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
H&r Block
2006.01 - 2023.04
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Customer Service Representative
Just Right Lawn Service
2016.07 - 2020.09
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Administrative Support Assistant
University of Tennessee
2016.04 - 2016.07
- Greeted Customers and visitors, Data Entry, Sorted and Distributed Mail at the Sorority Village and delivered keys to Maintenance Personnel
Receptionist
Randstad
2012.09 - 2014.09
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
Education
High School Diploma -
Austin East High School/Magnet
Knoxville, TN05.1990
Skills
- Business Communications and Professional Development
- Detail-oriented & Self Motivated
- Typing 70+ WPM
- Word
- Excel
- Windows Accounts Receivable
- Extremely Organized
Typing 70+ WPM
Word
Excel
Windows
Accounts Receivable
Timeline
Customer Service Representative
Str8 to It Lawn Service
2021.09 - Current
Customer Service Representative
Just Right Lawn Service
2016.07 - 2020.09
Administrative Support Assistant
University of Tennessee
2016.04 - 2016.07
Receptionist
Randstad
2012.09 - 2014.09
Customer Service Representative
H&r Block
2006.01 - 2023.04
High School Diploma -
Austin East High School/Magnet
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