Precious Palaita
Reno
Summary
Detail-oriented support staff member with strong client communication skills and a proven track record in resolving inquiries and maintaining accurate records. Experienced in facilitating client access to services, enhancing customer satisfaction, and contributing to a positive work environment. Recognized for exceptional attention to detail and effective team collaboration, with a commitment to improving processes and team efficiency. Skilled in administrative assistance, effective communication, problem-solving, and multi-tasking, ensuring high productivity and service delivery.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Support Staff Member
Volunteers of America
Reno
11.2024 - 07.2026
- Facilitated client access to essential community resources and support services, improving overall client well-being.
- Assisted clients in navigating community resources and support services, ensuring they received necessary support.
- Effectively communicated with clients to assess needs and concerns.
- Resolved client inquiries and issues promptly, contributing to increased client satisfaction and trust.
- Maintained accurate records of client interactions and service provisions.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Library Assistant
Procter Hug highschool
Sparks
08.2023 - 06.2024
- Assisted patrons in locating requested materials and addressing inquiries effectively.
- Responded to patron inquiries via phone and directed calls appropriately.
- Maintained accurate circulation records to support efficient library operations.
- Trained new staff and volunteers on library systems and customer service to ensure consistent patron support.
- Shared extensive knowledge of automated library systems and reference data with patrons.
- Created digital content, including podcasts, videos, and tutorials, to enhance user engagement and accessibility.
- Ensured cleanliness and safety by organizing furniture and maintaining debris-free floors.
Education
High School Diploma -
Procter Hug Highschool
Sparks, NV06-2024
Skills
- Customer service
- Records management
- Data entry
- Microsoft Excel
- Resource coordination
- Resource management
- Information retrieval
- Issue response and resolution
- Confidentiality
Certification
- CPR
Timeline
Support Staff Member
Volunteers of America
11.2024 - 07.2026
Library Assistant
Procter Hug highschool
08.2023 - 06.2024
High School Diploma -
Procter Hug Highschool