Presila Gonzales
Brownfield,TX
Summary
Dynamic 911 Dispatcher with proven expertise at Brownfield Police Department, excelling in high-pressure environments. Skilled in critical thinking and active listening, I effectively prioritized emergency calls and ensured timely assistance. Recognized for maintaining clear communication with responders, enhancing public safety, and supporting callers during crises. Committed to delivering exceptional service in emergency situations.
Looking to transition into new field, bringing skills developed in high-pressure emergency communication environment. Skilled in handling urgent situations with precision and maintaining clear, effective communication. Ready to apply problem-solving and quick decision-making abilities to new professional challenge.
Overview
1
1
year of professional experience
Work History
911 Dispatcher
Brownfield Police Department
Brownfield, TX
07.2024 - Current
- Managed emergency calls, prioritizing situations based on urgency and nature of incidents.
- Maintained clear communication with responders, ensuring situational awareness and safety.
- Documented call details and incident reports for accurate record-keeping and analysis.
- Advocated for caller needs, ensuring that each received prompt and appropriate emergency assistance.
- Supported emotional well-being of callers, providing reassurance and instructions until help arrived.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Education
Associate of Science - Social Work
South Plains College
Levelland, TX12-2024
Bachelor of Social Work - Social Work
Angelo State University
San Angelo, TX08-2028
Skills
- Works Well Under Pressure
- Active listening
- Critical thinking
- Information documentation
- Information gathering and relay
- Public safety awareness
- Verbal and written communication
- Multitasking and prioritization
- Call prioritization
- Situational awareness
Timeline
911 Dispatcher
Brownfield Police Department
07.2024 - Current
Associate of Science - Social Work
South Plains College
Bachelor of Social Work - Social Work
Angelo State University