Presley Spratt
Dunlap,IL
Summary
Results-driven Customer Service and Sales professional with over 6 years of experience in high-volume environments. Proven track record of exceeding sales targets and delivering exceptional guest experiences through effective communication and problem-solving. Adaptable team player committed to contributing to organizational growth and operational excellence.
Overview
9
9
years of professional experience
Work History
Sales Consultant
Club Car Wash
Peoria, IL
12.2023 - Current
- Revenue Growth: Consistently met or exceeded monthly sales targets by strategically promoting car wash memberships and premium detailing services.
- Consultative Sales: Conducted needs-based assessments to recommend tailored service packages, enhancing customer satisfaction and retention.
- Product Expertise: Maintained comprehensive knowledge of all service offerings to articulate value propositions effectively to potential members.
- Operational Support: Collaborated in a fast-paced team environment to streamline operations and maintain service quality during peak hours.
Assistant Coach
Tru Hockey Camp
Peoria, IL
06.2020 - Current
- Leadership & Mentorship: Instructed youth athletes on technical hockey skills and emphasized the importance of sportsmanship and teamwork.
- Program Coordination: Partnered with coaching staff to design and execute daily training drills and camp activities for diverse age groups.
- Developed tailored training programs to enhance player performance and skill acquisition.
- Mentored junior coaches, fostering a collaborative learning environment and knowledge sharing.
- Evaluated player progress through assessments, providing personalized feedback for improvement.
Server / Waiter
Pizza 150
Edwards, IL
06.2023 - 08.2024
- Guest Relations: Delivered high-quality service in fast-paced dining settings, ensuring a welcoming environment and positive guest rapport.
- Accuracy & Efficiency: Managed complex orders with 100% accuracy, prioritizing timely delivery to maximize customer satisfaction.
- Quality Control: Upheld rigorous health, safety, and sanitation standards while maintaining a clean and organized workspace.
In Shop/Assembly Line Worker
Jimmy John's
Peoria, IL
08.2020 - 05.2024
- Operated assembly line equipment to ensure efficient production of sandwiches.
- Maintained cleanliness and organization of work area to comply with safety standards.
- Assisted in training new team members on assembly procedures and safety protocols.
- Monitored quality control to ensure adherence to product specifications and freshness.
Server / Busser
Independence Village
Peoria, IL
08.2017 - 12.2017
- Guest Experience: Assisted in the professional setup and clearing of dining areas to provide a seamless and high-quality dining experience for residents.
- Team Support: Supported waitstaff by delivering orders and responding to guest requests promptly, ensuring efficient table turnover and service.
Education
Associate of Arts -
Heartland Community College
Normal, IL05-2024
Skills
- Customer Relationship Management (CRM)
- Consultative Sales
- Conflict Resolution
- High-Volume Operations
- Active Listening
- Time Management
- Adaptability
- Team Collaboration
- Mentorship
Timeline
Sales Consultant
Club Car Wash
12.2023 - Current
Server / Waiter
Pizza 150
06.2023 - 08.2024
In Shop/Assembly Line Worker
Jimmy John's
08.2020 - 05.2024
Assistant Coach
Tru Hockey Camp
06.2020 - Current
Server / Busser
Independence Village
08.2017 - 12.2017
Associate of Arts -
Heartland Community College