Alexandra Garcia-Sandoval
Sultan,WA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Hill Street Cleaners
Monroe, WA
08.2023 - Current
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
Camp Counselor
YMCA
Monroe, WA
06.2023 - 08.2024
- The job was seasonal, which explains the short time.
- Monitored activities matched to individual and group abilities to keep campers safe.
- Maintained accurate records including daily attendance logs, incident reports, and medical forms.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
Sales Associate
Wal-Mart Supercenter
Monroe, WA
06.2021 - 03.2023
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
High School Diploma -
Monroe High School
Monroe, WA06-2023
Some College (No Degree) - Fine Arts
Bellevue College
Bellevue, WASkills
- Data Collection
- Client Relations
- Call Management
- Payment Processing
- Quick Learner
- Time Management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Customer Service Representative
Hill Street Cleaners
08.2023 - Current
Camp Counselor
YMCA
06.2023 - 08.2024
Sales Associate
Wal-Mart Supercenter
06.2021 - 03.2023
High School Diploma -
Monroe High School
Some College (No Degree) - Fine Arts
Bellevue College