Princess Avery
Moreno Valley,CA
Summary
High-energy and dependable Salon Manager with demonstrated expertise in guest services, product promotion and employee coaching. Excellent knowledge of salon retail products, including Redken and Matrix. Conscientious and enterprising manager with commitment to enhancing business operations and team productivity.
Overview
23
23
years of professional experience
Work History
Salon Manager
JC. Penney
12.2018 - Current
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Managed all areas of salon operations, including appearance, performance and sales of products.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Addressed customer problems quickly and according to service standards.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Scheduled employees and oversaw customer appointment calendar.
- Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Maintain cleanliness of the salon and State board disinfection policies.
- Overseen company hazmat policies
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
- Accountable for all staff development, budgeting and supply ordering.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
Salon Manager
Ulta Beauty
01.2017 - 12.2018
- Managed all areas of salon operations, including appearance, performance and sales of products.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Addressed customer problems quickly and according to service standards.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
- Scheduled employees and oversaw customer appointment calendar.
- Scheduled employees and made sure all shifts had adequate coverage.
- Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Maintain cleanliness of salon and state board disinfectant policies.
Stylist
Ulta Beauty
05.2016 - 04.2017
- Kept work area clean and neat to stay productive.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Greeted each client and asked questions to determine fashion needs.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Provided comprehensive hair treatments such as repairing, styling or coloring for all types of hair.
- Maintained updated knowledge of industry products and chemical composition structure and properties.
Master Stylist
Regis Hair Salon
09.2001 - 10.2009
- Selected hair colors, products and services based on customer preference and individually designed hair care plan.
- Set up workstation and treatment room with products, equipment and supplies to facilitate services .
- Recommended hair styles to compliment clients' facial features and coloring.
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
- Drove retail sales through salon product and service promotion, making specific client recommendations.
- Employed curling and straightening styling techniques for ethnic hair types.
- Monitored, tracked and recorded client satisfaction to maintain positive ratings.
- Attended workshops and classes to remain current on hair products and styles to employ latest techniques and treatments.
- Maintained updated knowledge of industry products and chemical composition structure and properties.
Education
Bellflower Adult School of Cosmetology
Bellflower, CASome College (No Degree) - Business Administration And Management
Long Beach City College
Long Beach, CACertificate - Cosmetology Instructors Program
Riverside Community College
Riverside, CA06.2024
Certificate - Management
JC . Penney Salon Manager Academy
Texas City, TX10.2019
Cosmology Certificate - Cosmetology
Bellflower Adult School of Cosmetology
Bellflower, CA02.2001
High School Diploma -
Polytechnic High School
Long Beach, CA06.2000
Skills
- Cleanliness and sanitation
- Day-to-day operations
- Perform well in high-demand, fast-paced environments
- Cash management experience
- Guest relations
- Client satisfaction
- Safety awareness
- Recruitment and hiring
- Training staff
- Problem resolving
Timeline
Salon Manager
JC. Penney
12.2018 - Current
Salon Manager
Ulta Beauty
01.2017 - 12.2018
Stylist
Ulta Beauty
05.2016 - 04.2017
Master Stylist
Regis Hair Salon
09.2001 - 10.2009
Bellflower Adult School of Cosmetology
Some College (No Degree) - Business Administration And Management
Long Beach City College
Certificate - Management
JC . Penney Salon Manager Academy
Cosmology Certificate - Cosmetology
Bellflower Adult School of Cosmetology
High School Diploma -
Polytechnic High School
Certificate - Cosmetology Instructors Program
Riverside Community College
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