Summary
Overview
Work History
Education
Timeline
Work Availability
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Priscila EvangelistaForteza

Lathrop,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in [Typerecetionist and call center] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience

Work History

Medical Laboratory Assistant111,phlebotomist

Palo Alto Medical Foundation, PAMF
07.2002 - 03.2019
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Packaged and shipped specimens to central lab daily.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Reviewed patient records for accuracy and completeness.
  • Monitored patients for reactions and verified sample quality.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
  • Participated in laboratory audits and assessments to maintain compliance and improve results.
  • Trained and supervised new laboratory staff to improve skills in laboratory procedures.
  • Prepared reagents and solutions, making readily available during testing for convenience.
  • Utilized advanced technologies to identify and analyze complex medical samples.
  • Assisted with laboratory research projects to advance knowledge and discovery in healthcare.
  • Recorded and maintained accurate data to facilitate tracking of results.
  • Followed safety protocols to maintain safe and secure laboratory environment.

Medical Laboratory Receptionists Patient Service

Palo Alto Medical Foundation
07.2002 - 02.2019
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Compiled information from files and research to satisfy information requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Scheduled office meetings and client appointments for staff teams.

Education

Bachelor of Science - Medical Technology

Centro Escolar University
Mendi Ola St. Manila Philippines
06.1962

Timeline

Medical Laboratory Assistant111,phlebotomist

Palo Alto Medical Foundation, PAMF
07.2002 - 03.2019

Medical Laboratory Receptionists Patient Service

Palo Alto Medical Foundation
07.2002 - 02.2019

Bachelor of Science - Medical Technology

Centro Escolar University

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Priscila EvangelistaForteza