Priscila Gomez- Pena
EVERETT
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain a positive atmosphere.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Guest Advocate
Target
Lake Stevens
11.2024 - Current
- Assisted guests with inquiries and provided knowledgeable product information.
- Processed guest transactions efficiently at checkout registers.
- Maintained a clean and organized sales floor environment for guest comfort.
- Provided quality customer service while working as a barista at Target Starbucks.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
Baskin-Robbin’s worker
Baskin Robins
EVERETT
03.2023 - 01.2025
- Prepared and served ice cream products to customers efficiently.
- Engaged with customers to provide excellent service and resolve inquiries.
- Handled cash register operations and processed customer transactions accurately.
- Restocked supplies and ensured availability of products during peak hours.
- Maintained cleanliness and organization of work area and equipment.
- Assisted in training new employees on service protocols and procedures.
- Followed safety guidelines to ensure a safe working environment for all staff.
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
- Organized work area at end of shift to ensure it is ready for next day's production run.
- Communicated regularly with supervisors regarding progress of projects and completed tasks.
- Developed and implemented safety protocols to ensure compliance with health and safety regulations.
Education
Snohomish High School
Snohomish, WASome College (No Degree) - Nursing
Everett Community College
Everett, WASkills
- Customer service
- Cash handling
- Product knowledge
- Point of sale systems
- Food safety compliance
- Sales support
- Effective communication
- Problem solving
- Strong empathy
- Guest relations
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Guest Advocate
Target
11.2024 - Current
Baskin-Robbin’s worker
Baskin Robins
03.2023 - 01.2025
Snohomish High School
Some College (No Degree) - Nursing
Everett Community College