Priscila Soriano
Cathedral City,CA
Summary
I am a Driven professional with a proven track record in customer service excellence and cash handling, honed across roles at La MICHOACANA ICE CREAM SHOP, Olive Garden, and Walmart. Demonstrating exceptional teamwork and conflict resolution skills, significantly enhancing customer satisfaction and loyalty. Expert in maintaining store cleanliness and visual appeal, contributing to a positive shopping environment.I am Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. I excel in cash handling, customer interaction, and problem-solving with focus on achieving results. I am Experienced in fast-paced retail settings. I always utilize strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Cashier
La MICHOACANA ICE CREAM SHOP
04.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Host
Olive Garden Restaurant
04.2022 - 04.2023
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Sales Associate Specialist
Walmart
06.2022 - 02.2023
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Cosmetologist - Cosmetology
Élite
Palm Desert, CA05.2023
Skills
- Customer assistance
- Work ethic and integrity
- Time management skills
- Cash handling
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Professionalism and courtesy
- Written and verbal communication
- Conflict resolution
Accomplishments
• got acknowledged for making a history in sales at Darden company
- Trained and mentored 6 employees
- Completed my career in cosmetology
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Cashier
La MICHOACANA ICE CREAM SHOP
04.2023 - Current
Sales Associate Specialist
Walmart
06.2022 - 02.2023
Host
Olive Garden Restaurant
04.2022 - 04.2023
Cosmetologist - Cosmetology
Élite
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