Priscilla Chavez-Lucas
Grand Rapids,MI
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
3
3
years of professional experience
Work History
Crew Member
Walmart
Comstock Park, Michigan
05.2025 - Current
- Assisted customers with product inquiries, enhancing their shopping experience through friendly service.
- Stocked shelves efficiently, ensuring products were organized and accessible.
- Operated cash register, processed transactions, and managed cash handling.
- Trained new team members on store policies and customer service standards.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks, ensuring efficient store operations by setting up workstations, cleaning surfaces, and restocking supplies.
- Resolved customer complaints professionally, improving customer satisfaction and loyalty.
Customer Service Cashier
Walmart
Grand Rapids, Michigan
03.2023 - 01.2024
- Handled cash, credit, and gift card payments accurately during shifts.
- Addressed customer complaints promptly, ensuring satisfaction and loyalty.
- Resolved customer complaints professionally, enhancing overall shopping experience.
- Operated cash registers to process payments for goods and services.
- Assisted co-workers with tasks to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Provided information on store procedures and policies, facilitating informed customer decisions.
Education
High School Diploma -
Union High School
Grand Rapids, MI05-2024
Some College (No Degree) - Nursing
Grand Rapids Community College
Grand Rapids, MISkills
- Customer service
- Employee training
- Conflict resolution
- Inventory management
- Team collaboration
- Sales support
- Communication skills
- Time management
- Multitasking abilities
- Heavy lifting
- Attention to detail
Languages
English
Native/ Bilingual
Spanish
Full Professional
Accomplishments
National Honors Society
References
References available upon request.
Timeline
Crew Member
Walmart
05.2025 - Current
Customer Service Cashier
Walmart
03.2023 - 01.2024
High School Diploma -
Union High School
Some College (No Degree) - Nursing
Grand Rapids Community College