Priscilla Tellez
San Antonio,TX
Summary
Results-driven professional with experience managing accounts and building strong tenant and customer relationships to support sales growth and retention. Highly motivated with a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently, learn quickly, and take on new challenges while delivering consistent, high-quality service.
Overview
18
18
years of professional experience
Work History
Property Manager
Bellaire Multifamily Management
08.2025 - Current
- Managed tenant relations, addressing concerns and improving satisfaction through effective communication strategies.
- Oversaw property maintenance schedules, coordinating timely repairs and ensuring optimal living conditions for residents.
- Conducted regular property inspections, identifying issues and implementing preventive measures to enhance safety standards.
- Assisted in lease administration, preparing documents and ensuring compliance with local regulations and company policies.
- Followed up on delinquent tenants and coordinated collection procedures.
- Supported property-related administrative functions while managing customer accounts and payments.
- Handled cash transactions, payment processing, and accurate financial reporting.
Assistant Property Manager
Bellaire Multifamily
07.2024 - 07.2025
- Collected and processed monthly rent payments; monitored delinquent accounts and followed up to reduce outstanding balances.
- Managed tenant accounts, including billing, payment tracking, and ledger reconciliation.
- Assisted Property Manager with daily operations, reporting, and administrative tasks.
- Oversaw leasing activities, including marketing vacancies, coordinating showings, and processing applications.
- Supported leasing strategies to improve occupancy rates and tenant retention.
- Responded to tenant inquiries and resolved issues to maintain positive resident relationships.
- Maintained accurate records, lease files, and compliance documentation.
Assistant Property Manager
Prospera Housing and Community Services
02.2022 - 04.2024
- Assisted property manager in leasing and marketing activities.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Initiated eviction proceedings when necessary according to state Law guidelines.
- Collected first month's rent along with security deposit prior to move-in date.
Assistant Manager
Western Finance
04.2011 - 09.2016
- Selected, managed, coached, and developed high-performing team of sales associates to meet or exceed sales targets.
- Answered questions and recommended solutions to address customer complaints.
- Monitored sales calls to identify and act on strengths and weaknesses in sales techniques, technical accuracy, and company policies.
- Held area managers accountable for meeting deadlines, sales expectations, and performance goals.
- Reviewed clients' W-2s, supplementary income, and expense documentation to prepare accurate tax returns with minimum liability.
- Investigated unique tax issues and implemented strategic approaches to provide the maximum benefit to each client.
- Exactly followed form instructions and the applicable tax tables to produce clean, accurate documentation for state and federal taxes.
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Implemented strategic account plans that aligned with company objectives, driving revenue growth.
Home Health Care Provider
Aim Home Health Care
04.2011 - 09.2016
- Bathed and dressed patients before meals and social activities.
- Guided patients through different motions and exercises to support patient health and mobility.
- Cleaned houses, prepared meals, and laundered linens for immobile clients.
- Administered medications and aided self-administration clients to consume medication.
- Assisted patients with daily living activities, promoting independence and preserving dignity.
Home Health Care Provider
Medical Team
06.2008 - 03.2011
- Bathed and dressed patients before meals and social activities.
- Administered medications and aided self-administration clients to consume medication.
- Guided patients through different motions and exercises to support patient health and mobility.
- Cleaned houses, prepared meals, and laundered linens for immobile clients.
- Helped patients choose appropriate clothing for activities and weather and assisted with dressing and undressing.
Education
High School Diploma -
Highlands High School
San Antonio, TXSkills
- Property management
- Payment collection
- Customer service-focused
- Credit & Application Review
- Loan Processing
- Sales Growth
- Cash Handling
- Documentation review
- Appointment Scheduling
- Lease renewals
- Administrative support
Timeline
Property Manager
Bellaire Multifamily Management
08.2025 - Current
Assistant Property Manager
Bellaire Multifamily
07.2024 - 07.2025
Assistant Property Manager
Prospera Housing and Community Services
02.2022 - 04.2024
Assistant Manager
Western Finance
04.2011 - 09.2016
Home Health Care Provider
Aim Home Health Care
04.2011 - 09.2016
Home Health Care Provider
Medical Team
06.2008 - 03.2011
High School Diploma -
Highlands High School