QIANA MITCHELL
Little Elm,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Billing Coordinator
Fertility Specialists Of Texas
Plano, TX
05.2020 - Current
- Referred past due payments to collections department.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Set up effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Maintained detailed understanding of insurance plans and company requirements.
- Organized accounts for financial audits and supported audit process.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Entered details into accounts and tracked payments.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Monitored customer accounts to identify and rectify billing issues.
- Developed and maintained billing procedures to make timely payments.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Generated monthly invoices for customers in multiple formats to provide transparency.
- Prepared and submitted monthly billing reports to management for financial overview.
Billing/Front Desk
Denton Texas Health
Denton, TX
03.2019 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Scheduled, coordinated and confirmed appointments and meetings
Billing Manger/Surgery Coordinator /Administrative Assistant
Rona Z. Silkiss, M.D., FACS
Oakland, CA
07.2000 - 01.2019
- Handled all accounts receivable activities.
- Collect deductibles and any surgery payments
- Special talent for preparing pre-op patient packets and providing education on surgical procedures and post-operative expectations
- Obtain all necessary medical documents necessary for surgery
- Scan and upload all patient insurance documents and medical history records with accuracy and confidentiality
- Assist with front desk clerical tasks as required
- Send referrals through EMR to patient's primary care and referring doctor
- Follow-up on insurance collectables
- Trained new staff
- Assist Practice Administrator when needed.
Education
AA Medical Administrative -
Heald Business College
Oakland, CA12.1996
Diploma -
High School
Oakland, CA07.1994
Skills
- Claim Processing
- Medical Billing and Collections
- Billing Systems and Software
- Diagnostic Codes
- Creating Treatment Plans
- Coding Proficiency
- Accounts Receivable Expertise
- Microsoft Office
- Accounting and Financial Management
- Prepare Statements
- Electronic Health Records Systems
- Process Payments
- Benefits Verifications
- A/P and A/R Expertise
Summary Of Qualification
- Excellent Organization Skill
- Great Clerical Skills
- Outstanding Ability to Multitask
- Independent and Team Player
- ICD-9/ICD-10
- Self-Motivated and Fast Learner
- Knowledge of health insurances
- Extreme knowledge of EMR systems
- Typing 50 wpm
Timeline
Billing Coordinator
Fertility Specialists Of Texas
05.2020 - Current
Billing/Front Desk
Denton Texas Health
03.2019 - 03.2020
Billing Manger/Surgery Coordinator /Administrative Assistant
Rona Z. Silkiss, M.D., FACS
07.2000 - 01.2019
AA Medical Administrative -
Heald Business College
Diploma -
High School
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