Qualonda Wright
Bossier City,LA
Summary
Patient Account/Advocate Scheduling Representative with a background in billing and collections records management and maintenance appointment setting. Desires a role in a medical office environment. Skilled Patient Care Coordinator familiar with case management and care planning. Comprehensive understanding of care spectrum and processes for care coordination. Resourceful Patient Care Coordinator offering 8 years of progressive healthcare experience. Well-developed program management and administration skills.
Overview
10
10
years of professional experience
Work History
Patient Coordinator
Baylor Scott & White Heart
Fort Worth, TX
10.2019 - 05.2022
- Vascular Hospital
- Cardiac and Pulmonary Rehabilitation
- Provided complete patient assessments and communicated with patients to understand medical histories.
- Managed hospital admissions and patient flows while organizing patient care.
- Communicated with patients, caregivers and families members to relay diagnoses and treatment options.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
Medical Support Assistant
U S Veterans Affairs, G-5
Shreveport, LA
06.2022 - Current
- Help Veterans schedule appointments for Physicians Offices available for specialist clinics in the community and within the VA Schedule. Cancel and reschedule outpatient appointments and surgery procedures and courteously verified appointment times with patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- Used software known as Vista, CPRS and Consult Tracking Manager to maintain and record patient data and generate reports.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Patient Access Specialist
Baylor Scott & White Hospital
Fort Worth, Tx
10.2019 - 06.2022
- Prepare patient admission documentation, enter information into databases and maintaining accurate record Inform patient of policies and procedures
- Verify Patient Insurance and co-pays
- Schedule patients for Cardiac and Pulmonary Rehabilitation
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Prepared patient identification band and completed admissions papers.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Kept current with literature and felid advancements to advocate to and for patients.
Physician Office Representative
Baylor Scott, Medical Center
Grapevine, Texas
01.2017 - 10.2019
- Schedule appointments for Physicians Offices, Schedule outpatient surgery, courteously verify appointments times with patients
- Prepared patient charts accurately and update medical reports for physicians
- Discuss billing and take payments.
- Checked patient insurance, demographic and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
Advocate Scheduling Representative
Stericycle Health
Bedford, Texas
09.2015 - 01.2017
- Schedule appointments for Physicians Offices, Schedule outpatient Surgery Procedure and courteously verified appointment times with patients
- Prepared patient charts accurately and physician confidentiality expertly transcribed medical reports for a variety of physicians in a hospital
- Precisely evaluated and verified benefits and eligibility
- Languages English Native
Education
American Heart Association CPR AED Certified -
No Degree - Business Administration And Management
University of Texas Arlington
Arlington, TXHigh School Diploma -
O D Wyatt High School
Fort Worth, TX06.1987
Skills
- Payment Collection
- Insurance Verification
- New Hire Training
- Patient Examination
- Registration and Scheduling
- Documenting and Recording Information
- Database Search and Data Entry Skills
- Meeting Preparation
- Healthcare Operations
Timeline
Medical Support Assistant
U S Veterans Affairs, G-5
06.2022 - Current
Patient Coordinator
Baylor Scott & White Heart
10.2019 - 05.2022
Patient Access Specialist
Baylor Scott & White Hospital
10.2019 - 06.2022
Physician Office Representative
Baylor Scott, Medical Center
01.2017 - 10.2019
Advocate Scheduling Representative
Stericycle Health
09.2015 - 01.2017
American Heart Association CPR AED Certified -
No Degree - Business Administration And Management
University of Texas Arlington
High School Diploma -
O D Wyatt High School
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