Quartnee Hayes
Dundalk,MD
Summary
Results-driven Lead Medical Assistant is eager to apply proven leadership abilities and healthcare expertise to drive success in a healthcare leadership role.
Overview
13
13
years of professional experience
Work History
Human Resources Assistant
Activus Connect-Contract
Remote, United States
03.2023 - 09.2023
- Administered HR processes; onboarding, orientation, and employee records management, ensuring compliance with company policies and legal requirements.
- Managed employee benefit programs, addressing inquiries, and supporting open enrollment processes to enhance overall employee satisfaction.
- Maintained accurate and up-to-date records of personnel actions, ensuring confidentiality and compliance with data protection regulations.
Benefits Verification Specialist
Talentbridge- Contract
Remote, United States
11.2022 - 02.2023
- Comprehensive knowledge of healthcare regulations and compliance with industry standards.
- Strong analytical skills in evaluating participant Medicare healthcare plans, and implementing strategic enhancements.
- Collaborated with healthcare providers and insurance companies to obtain and validate patient insurance details, demonstrating effective communication and interpersonal skills.
Certified Medical Assistant
Johns Hopkins Hospital
Baltimore, Maryland
01.2018 - 03.2020
- Exceptional interpersonal skills demonstrated through effective scheduling and care coordination.
- Proficient in electronic medical record systems, ensuring accurate data entry for streamlined care.
- Familiarity with hospital policies and procedures, ensuring seamless integration into a leadership role within a healthcare team.
- Adept in prioritizing multiple tasks consistently ensuring accuracy in execution.
Certified Medical Assistant II
FHCB Health System
Baltimore, Maryland
12.2010 - 12.2017
- Spearheaded a team of medical assistants, improving overall efficiency by 20% through effective leadership, delegation, and streamlined workflow.
- Mentored Junior Medical Assistants in providing patient-centered care and exceptional clinical support across multiple specialties.
- Collaborated with Nurse manager to monitor clinical flow, delegate departmental assignments, and facilitate performance evaluations.
- Served as a liaison between Medical Assistants and Providers, offering rapid resolution and fostering a cohesive clinical atmosphere.
- Seamless abstraction of clinical data to ensure accurate and timely reporting for grant-related projects.
Education
Medical Assisting
Fortis Institute
Towson, MD06-2010
Skills
- Staff and Training Development
- Workflow Management
- Quality Assurance
- Adaptability
- Critical Thinking
- Effective Communication
- Collaboration
Timeline
Human Resources Assistant
Activus Connect-Contract
03.2023 - 09.2023
Benefits Verification Specialist
Talentbridge- Contract
11.2022 - 02.2023
Certified Medical Assistant
Johns Hopkins Hospital
01.2018 - 03.2020
Certified Medical Assistant II
FHCB Health System
12.2010 - 12.2017
Medical Assisting
Fortis Institute
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