Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quentin Jones

North Little Rock,AR

Summary

Driven professional with a proven track record in sales and management, notably at Wingstop Restaurant. Excelled in building rapport and leveraging strong negotiation skills to enhance customer satisfaction and operational efficiency. Demonstrated reliability and creative thinking, achieving significant referrals and repeat business. Skillfully resolved issues, ensuring quality service delivery and workplace safety.

Overview

10
10
years of professional experience

Work History

Car Salesperson

Lanes Motors
01.2015 - Current
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
  • Met customers on lot and in showroom to discuss available vehicles and options.

Manager

Wingstop Restaurant
10.2022 - 09.2023
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Forklift Operator

Amazon
08.2021 - 06.2022
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
  • Maintained clean and safe work environment, contributing to reduction in workplace accidents.

Education

Ged - Auto Body Repair

Arkansas High School
Texarkana, AR

Skills

  • Strong negotiation
  • Building rapport
  • Sales Presentations
  • Persuasion techniques
  • Issue Resolution
  • Honest and Dependable
  • Reliable and Responsible
  • Flexible Hours
  • Creative Thinking

Timeline

Manager

Wingstop Restaurant
10.2022 - 09.2023

Forklift Operator

Amazon
08.2021 - 06.2022

Car Salesperson

Lanes Motors
01.2015 - Current

Ged - Auto Body Repair

Arkansas High School

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Quentin Jones