Quentin Williams
Merrillville,IN
Summary
Assistant Store Manager with 8+ years of experience in retail operations, inventory control, and team leadership. Known for improving store flow, strengthening customer service, and maintaining accurate daily operations.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Second Gen. Inc
Griffith, IN
08.2017 - Current
- Supervised daily store operations, ensuring compliance with merchandising standards and customer service expectations.
- Coordinated scheduling, task delegation, and floor coverage to maintain efficient store flow.
- Trained sales associates on POS procedures, inventory handling, and service protocols.
- Resolved customer concerns promptly, supporting retention and positive shopping experiences.
- Monitored inventory levels, addressed stock discrepancies, and supported replenishment decisions.
- Implemented process improvements that strengthened operational consistency and team accountability.
- Collaborated with store leadership on sales goals, staffing needs, and performance follow-up.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Coached team members on selling techniques, product knowledge, and policy adherence.
Education
High School Diploma -
West Side Leadership Academy
Gary, IN06-2011
Skills
- Retail operations
- Inventory control
- Inventory management
- Customer engagement
- Customer experience
- Customer engagement
- Customer relations
- Store organization
- Time management
- Schedule management
- Delegating work
- Team building and leadership
- Employee coaching
- Sales transactions
- Shift scheduling
- Task assignment
- Problem-solving
Timeline
Assistant Store Manager
Second Gen. Inc
08.2017 - Current
High School Diploma -
West Side Leadership Academy