Quiana Brown
Pembroke Pines
Summary
Administrative professional with 17 years of experience in healthcare, corporate, and dealership environments. Expertise in office coordination, data entry, claims processing, and customer service. Recognized for accuracy and professionalism while managing multiple priorities in fast-paced settings. Proven ability to ensure smooth operations and provide reliable administrative support.
Overview
20
20
years of professional experience
Work History
Office Assistant / Warranty Administrator
Lexus of Pembroke Pines
Pembroke Pines
01.2013 - Current
- Provide administrative support in a high-volume luxury automotive dealership.
- Submit and track manufacturer warranty claims, ensuring compliance and accuracy.
- Maintain organized documentation for repair orders and service claims.
- Communicate with customers and vendors to resolve issues and provide updates.
- Support office functions including data entry, filing, and supply management.
- Assist with coordination of internal projects and dealership events.
Data Entry and Claims Processor
HomeServe
Doral
01.2010 - 01.2013
- Entered and processed a high volume of homeowner service and warranty claims with speed and accuracy.
- Maintained organized digital and physical records for all service requests.
- Provided customer support regarding claim status and documentation requirements.
- Ensured compliance with company procedures and data integrity standards.
- Worked closely with operations and contractor teams to expedite service delivery.
Front Desk Receptionist
Tallahassee Children's Clinic
Tallahassee
01.2006 - 01.2010
- Greeted patients and families, managed front desk operations, and maintained appointment schedules for multiple providers.
- Answered multi-line phones, verified insurance, and handled patient intake forms.
- Managed medical records, filed documents, and ensured HIPAA compliance.
- Collected co-pays and processed billing-related paperwork.
- Provided compassionate, efficient service in a busy pediatric medical office.
Education
Bachelor of Science - Elementary Education
Florida A&M University
Tallahassee, FL01.2010
High School Diploma -
Miami Norland Senior High School
Miami, FL01.2005
Skills
- Office administration and support
- Customer service operations
- Warranty claims processing
- Data entry management
- Appointment scheduling
- Microsoft Office proficiency
- Inventory control
- Document handling systems
- Communication and problem solving
- Professionalism and attention to detail
References
Available upon request.
References
References available upon request.
Timeline
Office Assistant / Warranty Administrator
Lexus of Pembroke Pines
01.2013 - Current
Data Entry and Claims Processor
HomeServe
01.2010 - 01.2013
Front Desk Receptionist
Tallahassee Children's Clinic
01.2006 - 01.2010
Bachelor of Science - Elementary Education
Florida A&M University
High School Diploma -
Miami Norland Senior High School
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