Quintina Scott
Cordova,TN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Millspray LLC
02.2017 - 01.2024
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Created and maintained databases to track and record customer data.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Customer Service Representative
Connection Point
10.2014 - 02.2017
- Processed customer service orders promptly to increase customer satisfaction.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Investigated and resolved accounting, service and delivery concerns.
Education
Medical Assisting
Concorde Career College
Memphis, TN06.2012
Greenville High School
Greenville, MS05.2002
Skills
- Account Management
- Confidential Document Control
- Project Schedule Coordination
- Editing and proofreading
- Office Management
- Client Relations
Timeline
Administrative Assistant
Millspray LLC
02.2017 - 01.2024
Customer Service Representative
Connection Point
10.2014 - 02.2017
Medical Assisting
Concorde Career College
Greenville High School
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