Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Rabia Syeda

Arlington Heights,Illinois

Summary

Dedicated, hard-working and a passionate person. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Benefits Specialist

Wex Health Inc.
11.2023 - Current
  • Responsible for administering benefits elected through employment
  • Managed between 10-15 calls an hour
  • Strictly following HIPAA guidelines for each participant
  • Enhanced understanding of benefit offerings with effective communication materials and presentations.
  • Maintaining compliance with federal regulations regarding HIPAA and confidentiality practices governing employee benefits.
  • Educating participants regarding several defined forms for proper handling of claims and processing
  • Sophisticated software usage for handling documents and confidential data including Switchboard and OnBase
  • Support vendor relationships including scheduling callbacks, communications, integration error reporting, and process documentation
  • Ability to manage multiple priorities and demonstrate flexibility to adapt to shifting deadlines in a fast-paced environment
  • Respond to employee escalations, HR, and employee inquiries regarding these programs
  • Educate and support with annual compliance filings
  • Explained benefits to plan participants in easy-to-understand terms to educate each on available options.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone and email

Store Associate

Ross Stores
01.2023 - 03.2024
  • Duties include greeting customers, arranging stock into racks on the sales floor, stock room duties, hard tagging merchandise, pinning tags on merchandise
  • Utilized strong multitasking abilities to manage multiple responsibilities during busy periods.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.

Chat Enrollment Agent

Stride K12-Randstad
07.2023 - 09.2023
  • Assisted anywhere between 40-50 families per day
  • Maintained detailed and accurate records between multiple databases and programs.
  • Investigated issues and created solutions for new customers.
  • Conducted follow-up communications with prospective students, contributing to higher conversion rates.
  • Provided comprehensive information on programs and courses to prospective students, leading to informed decision-making.
  • Assisted prospective enrollees with paperwork, resulting in a smoother enrollment experience.
  • Maintained detailed records of applicant interactions, enabling improved tracking of inquiries and better support throughout the enrollment process.

Product Expert-Tier 1

TurboTax
01.2023 - 04.2023
  • Limited-time contract through GigCX Marketplace
  • Managed about 20 calls per hour.
  • Help in amend taxes, answer basic technical questions, use Salesforce and Amazon ECUI software to attend calls, and assist customers as the position involved high inbound call volume
  • Document every detail of each call into Salesforce
  • Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
  • Responsible for conducting thorough investigations into customer issues, and providing detailed resolutions tailored to each unique situation.
  • Managing high-stress situations calmly and professionally while maintaining excellent rapport with clients during difficult conversations or escalations.
  • Use online tools like WebServe to access important confidential information regarding customers’ tax return filings and refunds
  • Relay information to appropriate department by transferring calls through Salesforce case notes, Slack posts, and verbal communication

Licensed Life and Health Insurance Agent

American Income Life Insurance Company
11.2022 - 02.2023
  • Show a warm, welcoming, and positive attitude toward prospective clients in an outbound call center environment with a high call volume and presenting to about 3-5 families each day
  • Explaining to the clients how a policy, benefits, and policy riders work
  • Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
  • Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
  • Streamlined the application process for clients, resulting in faster approvals and fewer errors.

Education

Bachelor of Science - HEALTH SCIENCES

PURDUE UNIVERSITY GLOBAL
West Lafayette, IN
06.2020

Associate of Science, Associate in General Studies - BIOLOGY (Minor in Chemistry)

HARRY S. TRUMAN COLLEGE
Chicago, IL
07.2018

Skills

  • Microsoft Excel
  • PowerPoint
  • Word
  • Salesforce
  • Amazon ECUI
  • Research
  • Data collection, analysis, and interpretation
  • Verbal and written communication

Certification

Excel Skills for Business: Essentials, Coursera- Macquerie University (Sydney, Australia)- June 22

Successful completion of detailed Microsoft Excel course from Coursera offered by Macquarie University, Sydney (Australia)., Coursework included filtering, sorting and data visualization techniques like creating graphs, pie charts and color scheming.


Career Development 4x: Business and Data Analysis Skills-September 2024

Developed foundational skills in business analytics, data interpretation, decision-making, and analysis. Gained hands-on experience with analytical tools and techniques.

Timeline

Benefits Specialist

Wex Health Inc.
11.2023 - Current

Chat Enrollment Agent

Stride K12-Randstad
07.2023 - 09.2023

Store Associate

Ross Stores
01.2023 - 03.2024

Product Expert-Tier 1

TurboTax
01.2023 - 04.2023

Licensed Life and Health Insurance Agent

American Income Life Insurance Company
11.2022 - 02.2023

Bachelor of Science - HEALTH SCIENCES

PURDUE UNIVERSITY GLOBAL

Associate of Science, Associate in General Studies - BIOLOGY (Minor in Chemistry)

HARRY S. TRUMAN COLLEGE

Similar Profiles

CREATE PROFILE
Rabia Syeda